Be an Early Applicant
We deliver visibility from switch to SaaS and everything in between—so you can deliver flawless digital experiences.
The Role
Implement, configure, optimize, and enable customers on the Cisco ThousandEyes platform. Plan deployments, configure monitoring, document solutions, deliver training, and provide technical best-practice guidance. Serve as a customer-facing technical advisor while troubleshooting network and application environments. The role requires expertise in network architecture, LAN/WAN, monitoring systems, web technologies, REST APIs, programming, project management, and consulting.
Summary Generated by Built In
Meet the Team
Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.
Your Impact
When enterprise customers adopt ThousandEyes, early success depends on expert guidance and hands-on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform.
You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best-practice recommendations tailored to each environment.
The role requires deep knowledge of the ThousandEyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer-facing generalist, comfortable engaging with a broad range of technical and business stakeholders.
Minimum Qualifications
Preferred Qualifications
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.
Your Impact
When enterprise customers adopt ThousandEyes, early success depends on expert guidance and hands-on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform.
You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best-practice recommendations tailored to each environment.
The role requires deep knowledge of the ThousandEyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer-facing generalist, comfortable engaging with a broad range of technical and business stakeholders.
Minimum Qualifications
- Bachelor's degree and 8 years experience in computer science, engineering, information technology, or a related technical field; Masters and 6 years related technical experience; PhD and 3 years of related technical experience
- Project management and consulting experience with the ability to prioritize and accomplish tasks in tight timeframes
- Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
- Experience maintaining or implementing LAN/WAN environments
- Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
- Experience with at least one programming language (Java, Python, JavaScript, etc.)
Preferred Qualifications
- At least 8+ years experience working in a customer-facing role
- Experience with Cloud/SaaS software products Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
- Enjoy a fast-paced, multifaceted environment
- Outstanding communication and problem-solving skills
- A standout "customer first" attitude
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree and 8 years of experience in computer science, engineering, information technology, or a related technical field
- Alternatively, a master's degree and 6 years of related technical experience
- Alternatively, a PhD and 3 years of related technical experience
- Project management and consulting experience
- Ability to prioritize and accomplish tasks within tight timeframes
- Strong knowledge of network and application protocols
- Experience maintaining or implementing LAN/WAN environments
- Familiarity with web technology deployment, maintenance, and debugging
- Experience with REST APIs
- Experience with at least one programming language, such as Java, Python, or JavaScript
- Cisco or Juniper certification
- At least 8 years of customer-facing experience
- Experience with cloud or SaaS software products
- Strong communication and problem-solving skills
What the Team is Saying
John
Customer Success Leader
Sandy
Professional Services Consultant
Christie
Workplace Services Manager
Chris
Customer Success Manager
Surabhi
Channel Lead
Cisco ThousandEyes Compensation & Benefits Highlights
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Healthcare Strength — Feedback suggests employees have access to comprehensive medical, dental, vision, and mental-health coverage through Cisco’s benefits platform. Listings also reference FSA/HSA options and strong insurance support.
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Retirement Support — Feedback suggests U.S. employees receive a 401(k) with dollar-for-dollar company matching up to 4.5% of eligible pay. Cisco’s broader programs also emphasize retirement planning resources.
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Leave & Time Off Breadth — Feedback suggests the package includes PTO or flexible time off, paid sick leave, paid holidays, volunteer time, wellness or “Day for Me” recharge days, a birthday day off, and an annual year-end shutdown. Hybrid and remote flexibility are frequently highlighted alongside these programs.
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The Company
What We Do
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Why Work With Us
Thousand eyes it a quickly growing company with great opportunities. We empower enterprises to see, understand, and improve digital experiences for their customers and employees. We value professional development, and work with team members to achieve their career goals.
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Cisco ThousandEyes Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
20 % of the time
San Francisco, CA
Amarousio, GR
Austin, TX
Cisco Cessna Business Park Office
London, GB
Porto Salvo, PT
Seattle, WA
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