Oracle CX Consultant

We are seeking a skilled Oracle CX Functional Consultant to join our team. The ideal candidate will have a solid understanding of Oracle Customer Experience (CX) suite and will work closely with clients to implement and optimize Oracle CX solutions to meet their business needs.

Benefits: 

• Salary 3500 - 5000 EUR gross
• Flexible vacation + health insurance
• Hybrid type of work, flexible working hours 
• Work with Fortune 500 companies from different industries all over the world 
• Skills development and training opportunities, company-paid certifications 
• Opportunities to advance career  
• An open-minded and inclusive company culture 

Key responsibilities: 

• Consulting & Implementation: Work directly with clients to gather business requirements and provide recommendations on Oracle CX solutions. Lead the implementation and configuration of Oracle CX applications. 
• Configuration & Customization: Configure and customize Oracle CX modules (Sales Cloud, Service Cloud, Marketing Cloud, etc.) to align with business processes and requirements.  
• Business Process Mapping: Analyze current business processes and provide solutions leveraging Oracle CX capabilities to streamline and optimize workflows.  
• Testing & Quality Assurance: Develop and execute testing scenarios, resolve issues, and ensure the quality of the solutions delivered. 
• Documentation: Create and maintain comprehensive documentation, including functional specifications, business requirements, and configuration guides. 
• Stakeholder Management: Collaborate with internal teams and external stakeholders, including project managers, developers, and business users to ensure project success. 
• Continuous Improvement: Stay up to date with Oracle CX product updates and industry best practices. Recommend system enhancements and improvements. 

Required Qualifications: 

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent 
• Understanding of Core HR business process 
• Strong business analyst and functional skills in respected areas above 
• Experience: 2-4 years of hands-on experience in Oracle CX (Sales Cloud, Service Cloud, Marketing Cloud, etc.). 
• Functional Expertise: Solid understanding of the Oracle CX suite, including configuration, setup, and business process implementation. 
• Technical Knowledge: Basic knowledge of SQL and data integration principles, and ability to understand and communicate technical solutions. 
• Analytical Skills: Strong ability to analyze business processes and translate them into functional requirements for the Oracle CX platform. 
• Communication Skills: Excellent written and verbal communication skills, with the ability to interact effectively with stakeholders at all levels. 
• Problem-Solving: Strong troubleshooting and problem-solving skills, with the ability to think critically and resolve issues efficiently. Certifications: Oracle CX functional certification (preferred). 
• A proactive attitude with a strong focus on client satisfaction and business value delivery. 
• Detail-oriented and highly organized, with the ability to manage multiple tasks and deadlines. 
• Proficiency in English language 

Additional Skills (Nice to Have): 

• Integration Experience: Knowledge of integrating Oracle CX with other enterprise systems (e.g., ERP, HCM, etc.). 
• Project Management: Familiarity with project management methodologies (Agile, Waterfall, etc.). 
• Technical Skills: Exposure to Oracle Cloud Infrastructure (OCI) and cloud-based integrations.  
• Experience with Oracle Application Express (Oracle APEX) is considered as an advantage. 
• Industry Knowledge: Experience in specific industries (e.g., retail, telecommunications, finance) would be a plus. 

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