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The Role
Provides L2/L3 production support for Oracle Cloud General Ledger, resolving incidents, journal and integration issues, period-close problems, scheduled-process failures, and reconciliation discrepancies. Supports close activities, quarterly updates, testing, configuration changes, FBDI loads, Oracle Service Requests, documentation, end-user training, and SLA-based ticket management. Collaborates with AP, AR, FA, CM, and Expenses teams and participates in on-call support.
Summary Generated by Built In
Position: Oracle
Cloud GL (General Ledger) — Application Support Consultant
Location: Hyderabad - Remote
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Engagement Type: Full Time
About the Role: We are looking
for an experienced Oracle Cloud General Ledger (GL) Support Consultant with
strong hands-on functional expertise in Oracle Cloud GL, with proven experience
resolving production issues, handling period-close activities, and providing
day-to-day operational support in a live Oracle Cloud Financials environment.
Key Responsibilities:
- Provide L2/L3 production support for Oracle Cloud General Ledger module, ensuring timely resolution of incidents and service requests within defined SLAs
- Manage and troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches, ledger balancing issues
- Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation
- Monitor and resolve issues in scheduled processes (ESS jobs) related to GL — posting, import, allocations, period close
- Handle intercompany transactions, elimination entries, and cross-ledger balancing issues
- Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes/configuration changes
- Coordinate with Oracle Support (SRs/Service Requests) for bug fixes, patches, and quarterly update issues
- Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes
- Work closely with sub-ledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL
- Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes
- Maintain and update support documentation, SOPs, and knowledge base articles
- Handle minor enhancements, CRs (Change Requests), and configuration updates as per business need
- Provide end-user support, training, and query resolution related to GL processes
- Track tickets via ITSM tools (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket trends
- Participate in on-call/rotational support and be available during period-close windows (including weekends, if required)
Required Skills:
- 6–8 years of experience in Oracle applications, with at least 4–5 years dedicated to Oracle Cloud GL support/operations
- Strong hands-on experience in a production support environment
- Solid understanding of GL configurations: Chart of Accounts, Ledgers, Calendars, Journal Sources/Categories, Data Access Sets
- Practical experience with allocations, revaluation, translation, and consolidation processes
- Experience handling period-close cycle issues and providing close-window support
- Working knowledge of GL integration points with AP, AR, FA, CM, and Expenses
- Hands-on experience with OTBI, FRS (Financial Reporting Studio), and Smart View for troubleshooting/reporting issues
- Familiarity with FBDI templates and resolving failed import/interface issues
- Experience raising and managing Oracle Service Requests (SRs) via My Oracle Support (MOS)
- Understanding of Oracle Cloud release cycles (quarterly updates) and their impact on GL configurations
- Good knowledge of ITSM/ticketing tools (ServiceNow, JIRA, Remedy)
- Strong analytical and troubleshooting skills with the ability to prioritize under pressure
Preferred/Good to Have:
- Oracle Cloud Financials (GL) certification
- Prior experience in AMS/support engagements (as opposed to only implementation projects)
- Exposure to SLA-driven support models and ticket-severity frameworks (P1/P2/P3)
- Basic understanding of SQL for data validation/debugging (not mandatory)
Skills Required
- 6-8 years of experience in Oracle applications
- 4-5 years of Oracle Cloud GL support or operations experience
- Hands-on experience in a production support environment
- Oracle Cloud GL configuration experience, including Chart of Accounts, Ledgers, Calendars, Journal Sources, Journal Categories, and Data Access Sets
- Experience with allocations, revaluation, translation, and consolidation
- Experience resolving period-close issues and supporting close windows
- Knowledge of GL integrations with AP, AR, FA, CM, and Expenses
- Hands-on experience with OTBI, Financial Reporting Studio, and Smart View
- Familiarity with FBDI templates and failed import or interface troubleshooting
- Experience raising and managing Oracle Service Requests through My Oracle Support
- Understanding of Oracle Cloud quarterly release cycles and their impact on GL configurations
- Knowledge of ServiceNow, JIRA, or Remedy
- Strong analytical and troubleshooting skills
- Oracle Cloud Financials GL certification
- Prior AMS or support engagement experience
- Exposure to SLA-driven support models and P1/P2/P3 ticket severity frameworks
- Basic SQL knowledge for data validation and debugging
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The Company
What We Do
dotSolved, headquartered in Silicon Valley, provides business process automation, modern application engineering, and cloud infrastructure services. It helps small, medium, and large enterprises pursue digital transformation by defining, automating, and optimizing complex processes and engineering data- and analytics-driven applications. The company serves sectors including technology, energy, manufacturing, financial services, media, communications, retail, healthcare, and education, with experience in Big Data, ERP, and supply chain.
