Specific Skills Required:
- Expert hands-on functional Production Support experience in Oracle Cloud ERP Finance.
- Understanding of Oracle Cloud ERP functionality and process.
- At least 2 full life cycle projects of Oracle Fusion Cloud Financial Implementation/support experience.
- Identify functional gaps and provide corrective actions, Respond to the customer queries and concerns promptly
- Data migration experience using FBDI, ADFDI.
- Post refresh activities, Quarterly upgrade patch activities
- Good communications skills and ability to produce high-quality deliverables.
- Prioritize outstanding issues, support cases, ensure the deadline are met.
- work with cross functional team in resolving the integration issues and support cases.
- ITSM/Jira Tool experience
- Ready to work in 2nd Shift (4 PM to 1 AM IST)
Responsibilities:
• Coordinate with Onsite/Offshore Project Team
• Ensure that the project's operational activities run seamlessly and efficiently.
• Provide day to day incident and Service Request support in their track
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