Sutherland Global Services is a process transformation company with over 30 years of experience in serving customers across industries such as BFSI, healthcare, retail, travel, telecom, and technology. Our process transformation services innovate at the intersection of business and technology to transform processes that realize our client’s vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle. Over the past three decades, we have served over 120 clients from the Fortune 1000 and have attained the capability to deliver 43 million transactions a month on a digital backbone that spans 19 countries around the world.
Our research portfolio includes a host of knowledge services spanning financial research, macroeconomics research, market research, business research and consulting, analytics, and support services. Our research practice has been built on the solid foundation laid down by the NY based Adventity Global Services, which was acquired by Sutherland in 2010. We have over a decade of experience in serving the business and strategic growth needs of 120+ multinational clients through our research and consulting services.
Job DescriptionTypical Roles & Responsibilities of the position:
- Participate in commercial and market reviews, strategic studies, and business plan reviews.
- Design of commercial and financial analysis e.g. market sizing, market driver analysis, business model analysis, competitive benchmarking, etc
- Independently executing mid-sized research projects and taking ownership. Be actively involved in structuring the output and its delivery. Be responsible for design and quality of deliverables. Manage client communication through the projects
- Positively contributing to the firm's growth and reputation. Contribute to thought leadership and knowledge management to support practice development
- Supporting Manager/Director with business development initiatives, including bid proposal and management
Experience/ Skills
- Experience – 4 to 7 years in consulting, market research, syndicated research, or benchmarking products. Must have exposure (1–2 years) to subscription-based product businesses.
- Experience must include – Project delivery and team management
- Client Engagement – Act as the day-to-day client contact for smaller engagements. Support account managers / delivery leads in query handling for the designated module
- Product Enrichment – Contribute to product enrichment and innovation through process improvements, feedback collection, and competitive research.
- Solutions & Proposals – Provide inputs to proposal development and solution design for new opportunities, in collaboration with account managers.
- High problem-solving skills
- Strong numerical, analytical and strategic thinking skills - able to demonstrate how one supports the other - and sound commercial acumen
- Comfortable working to tight deadlines and demanding requirements
- Driven and ability to work independently
- Flexibility to adapt to a variety of different engagement types, working hours and work environments and locations
Education: MBA (Marketing / Finance / Strategy / Economics.) (Preferably from Tier-II/III B-School)
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
