RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
Job Description
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We’re searching for a Cananda- based Optimization Services Manager to join our Professional Services team, so that we can help healthcare clients get the most from our software solutions and services. The Optimization Services Manager will work directly with clients to deliver consulting, training, and system optimization support that drives stronger outcomes and deeper engagement with RLDatix products.
How You’ll Spend Your Time
- Deliver remote administrative support and client training to optimize the use of RLDatix software
- Collaborate with internal teams, including instructional designers, to support content development and delivery
- Conduct system health checks to ensure clients are getting full value from our platform
- Contribute to knowledge-sharing platforms to improve client self-service and education
- Provide project-based consulting and change management support to improve client satisfaction and system utilization
What Kind of Things We’re Most Interested in You Having
- Previous experience in customer success role, ideally within a SaaS company
- Demonstrated ability and desire to work with software
- Proven success managing multiple projects concurrently
- Strong interpersonal skills with the ability to interact effectively with staff at all levels within and outside the organization
- Ability to work both independently and collaboratively in a fast-paced environment.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best.
RLDatix is an equal opportunity employer committed to building an inclusive, barrier‑free workplace. Our employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, handicap, marital status or any other status or condition protected by law.
In accordance with applicable provincial human rights and accessibility legislation, RLDatix will provide accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation to participate in the application or interview stages, please send a note to [email protected].
AI may be used to support our recruitment process including for identifying candidates, notetaking during interviews, and screening overarching criteria; however, all steps are reviewed by our recruitment team, and every hiring decision is made by members of Team RLD.
Skills Required
- Previous experience in a customer success role, ideally within a SaaS company
- Demonstrated ability and desire to work with software
- Proven success managing multiple projects concurrently
- Strong interpersonal skills and ability to interact effectively with staff at all organizational levels
- Ability to work independently and collaboratively in a fast-paced environment
RLDatix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RLDatix and has not been reviewed or approved by RLDatix.
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Affordable Benefits — Health coverage is often described as affordable, with HSA/FSA options and efforts to offset plan changes. Feedback suggests core medical, dental, and vision offerings deliver solid value.
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Leave & Time Off Breadth — Generous PTO and paid holidays are consistently highlighted, supporting work-life balance. Feedback suggests time-off policies are a clear strength alongside hybrid/remote flexibility.
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Retirement Support — A 401(k) with company matching is recognized as a meaningful component of total rewards. Feedback suggests retirement benefits are straightforward and dependable.
RLDatix Insights
What We Do
At RLDatix, we believe that what flows through our software is more than bits and bytes — it’s human lives. This is our mantra, our mindset, our passion and our purpose. We deliver comprehensive healthcare software solutions designed to raise the standard of care for patients, providers and healthcare organizations around the world. What sets us apart: 🌎 Global reach, local impact — We serve over 10,000 organizations across 30+ countries. 💙 Culture of purpose — Our team is united by the conviction that healthcare work is a privilege. 🤝 Partnership mindset — We see ourselves as more than a vendor; we strive to be a trusted ally in improving patient safety and care. 💡 Innovation-driven — We continuously evolve our platform to help our customers stay ahead in compliance, safety, outcomes and efficiency. Join us as we continue to empower healthcare systems to do more — for their patients, staff and communities.
