Optical Assistant Receptionist

Posted 13 Hours Ago
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Potters Bar, Hertsmere, Hertfordshire, England, GBR
In-Office
13-13 Hourly
Entry level
Healthtech • Professional Services • Retail
The Role
Provides reception and optical assistance in an independent practice. Responsibilities include booking appointments, advising patients on frames and lenses, supporting fittings and adjustments, managing aftercare, assisting with complex prescriptions, maintaining displays and equipment, and delivering a friendly patient experience. The role also involves day-to-day administrative duties and collaboration with the wider practice team. Previous optical experience is not required.
Summary Generated by Built In
What’s in it for you?

Optical Assistant Receptionist Vacancy - Alexander Kobrin


We’re proud to be an independent practice where patient care always comes first, and joining us as an Optical Assistant Receptionist means being the first welcome our patients recieve each day. You would be part of a team that values clinical freedom, supports your development, and encourages you to bring your personality and expertise to the role. We offer a welcoming, people first environment where your contributions are heard and your individuality is celebrated. Whether you're looking for the next step in your career or a fresh start in an independent practice that genuinely puts patients and people before numbers, this could be the right place for you.

You will also receive:
  • Your birthday off work
  • No Sunday or bank holiday working
  • Access to Simply Health (claim cashback on healthcare purchases) 
  • Retail discounts
  • Cycle to work scheme 

We offer a range of benefits designed to support your wellbeing, development, and work-life balance

About the Role

We are looking for a full time Optical Assistant Receptionist to work Monday - Friday 8.30 - 16.30.


You’ll play a key role in managing administration duties, sharing knowledge on frames and fittings, and delivering ongoing care that makes patients feel confident, comfortable, and cared for.


This is a role for someone who genuinely enjoys helping people, our ideal candidate takes pride in offering honest advice, building trust with patients, and being part of a team that delivers a quality service while supporting one another. You’ll have the time, tools, and encouragement to do your job to a high standard, without feeling rushed or pressured. Collaboration is a big part of how we work, so you’ll play a key role in making sure every patient has a smooth, positive experience from start to finish.


As an Optical Assistant Receptionist, you’ll support patients with everything from booking appointments, frame styling and lens choices, fittings and adjustments, and aftercare. You’ll offer product knowledge that’s tailored to each person’s visual and lifestyle needs, and help manage more complex prescriptions with the support of the wider team. You’ll also assist with day to day practice tasks, contribute to the upkeep of displays and equipment, and be a friendly, reliable point of contact for both patients and colleagues. Above all, you’ll bring a genuine interest in people, an eye for detail, and a caring, can do attitude to every part of your day.


Additional Information:


  • This role is ideal for someone with or without previous experience working in optics
What's Next?

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - MaxGBP £13.40 Salary - MinGBP £12.71

Skills Required

  • Previous experience working in optics is not required
  • Ability to provide patient support, frame styling, lens guidance, fittings, adjustments, and aftercare
  • Strong communication, attention to detail, honesty, reliability, and a caring attitude
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The Company
3,000 Employees
Year Founded: 2001

What We Do

Hakim Group is a UK- and Ireland-focused group supporting independent opticians. It partners with more than 400 joint-venture operators and supports over 500 optical locations through back-office expertise in finance, marketing, HR and recruitment, while allowing practices to retain their individuality. Its mission is to help independent optical businesses grow successfully by providing resources, expertise, peace of mind and cost-effective support.

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