Ops Support Supervisor

JOB SUMMARY

The Distribution Center Department Manager, Office is responsible for overseeing daily administrative and logistics operations to ensure timely, accurate, and efficient shipment processing. The Office Supervisor fosters a culture of operational excellence, customer service, safety compliance, and continuous improvement while serving as a liaison between internal teams and external partners

ESSENTIAL FUNCTIONS

• Documentation & Compliance:
   Accurately process and verify all shipping and receiving paperwork, including Bills of Lading and packing slips, with minimal administrative errors. Ensure all documentation aligns with internal policies and compliance standards.

• Trailer Inventory Management:
   Maintain real-time and accurate trailer inventory through door checks, yard audits, and close coordination with the yard and operations teams.

• Inbound/Outbound Coordination:
   Schedule, monitor, and adjust inbound and outbound shipments to meet operational timelines and service-level agreements.

• Customer Service & Issue Resolution:
   Provide timely and effective support to internal departments and external partners by resolving inquiries and operational issues with a focus on service and efficiency.

• Discrepancy & Problem Solving:
   Quickly identify and resolve operational discrepancies. Proactively communicate with all relevant stakeholders to ensure continuity and transparency.

• Cross-Shift Communication:
   Ensure clear, consistent communication between shifts and departments to support seamless transitions and accurate information flow.

• Team Leadership & Collaboration:
   Foster a collaborative, productive team environment by modeling professionalism, driving accountability, and encouraging cross-functional alignment.

• Training & Performance Management:
   Provide training and coaching to team members. Recognize high performance and address underperformance constructively, collaborating with HR as needed.

• Quality & Accuracy:
   Maintain high-quality standards and low error rates across all clerical and operational touchpoints, contributing to overall distribution center efficiency.

   

QUALIFICATIONS

• 2+ years of experience in a distribution, logistics, or warehouse environment

• 1+ year of supervisory or leadership experience preferred

• Strong understanding of shipping/receiving processes and documentation

• Proficient in Microsoft Office and warehouse management systems (WMS)

• Excellent communication, organizational, and problem-solving skills

• Must be able to read, write and communicate in English

• Proven ability to lead and develop teams in a fast-paced environment

• Commitment to safety, quality, and continuous improvement

• Ability to lift 75 pounds required