The Role
Coordinates customer inductions and portal compliance across business units and branch teams. Maintains induction records, certificates, licenses, and SWMS; monitors service levels, productivity, revenue forecast accuracy, and compliance performance. Supports portal rollouts, technology implementation, reporting, and investigation of trends, variances, and exceptions. Requires administration experience, strong communication, data-entry and systems proficiency, with portal or induction management experience preferred.
Summary Generated by Built In
Program:Rentokil TerminixBLI Name:Rentokil Ops PortalDesignation:Senior AnalystNo of Head Count (s):1New Hires/Replacement Hires (HC) by DesignationReplacement HireBilled /Unbilled / BU / OPS BenchBillableSFDC ID for Billed New OpportunityNAReasons to hire Unbilled / BenchN/A - Billable headcountCity / Location:eClerx ManilaStandardized skillset: [Refer attached excel]Manage the operationalisation of customer inductions and portals across business units, working with branch operational teams to support service levels, productivity and revenue forecast accuracy.Map and maintain customer induction records, ensure portal certificates, licences and SWMS are kept current, and regularly report on induction progress and compliance performance.Embed new technology and systems to improve customer induction/portal performance, and analyse and investigate trends, variances and exceptions in induction compliance.Shift (APJ / EMEA / US / Any combination):APJReporting Manager :TBDEducational Background:Strong communication skill sets and data input / IT systems or website proficiency (essential); Project experience is preferred.Experience Required:3+ years of administration experience (essential); 1+ years of portal or induction management and systems knowledge (preferred).Job Description:Senior Analyst - Operations Portal Coordinator works in conjunction with branch teams and facilities managers to execute administration and operational tasks for portal and induction compliance on customer sites, supporting large-scale rollouts and the introduction of technology platforms in this area.Client Approval mail:NACommentsBackfill / Replacement Hire for Senior Analyst - Ops Portal. Departing employee details TBD - please share name/last working day for the hiring form.Preferred Start date: (induction date)TBDCollaborators:NAWorkplace: WFM, WIO, HybridWIO
Skills Required
- Strong communication skills
- Data input proficiency
- IT systems or website proficiency
- At least 3 years of administration experience
- At least 1 year of portal or induction management and systems knowledge
- Project experience
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
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The Company
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
