OPS Engineer – Network (Maternity Leave)

• Monitor and manage network infrastructure environments.
• Support the configuration and maintenance of switches, routers, firewalls, and load balancers.
• Troubleshoot network connectivity, routing, switching, and security-related issues.
• Support infrastructure implementation and change activities.
• Manage incidents, service requests, and change tickets using ServiceNow.
• Produce, update, and maintain technical documentation, procedures, and operational runbooks.
• Create and update network diagrams, data center layouts, and logical/physical topology documentation using Microsoft Visio.
• Collaborate with internal teams and external vendors to ensure service continuity and infrastructure improvements.

• Ensure the proper operation and availability of network and security services.
• Perform first and second-level troubleshooting of network incidents.
• Support firewall policy implementation and VPN connectivity management.
• Participate in change management activities according to ITIL processes.
• Maintain accurate network documentation and architecture diagrams.
• Contribute to continuous improvement initiatives and infrastructure optimization projects.
• Escalate critical issues when required and support resolution activities.
• Ensure compliance with internal security standards and operational procedures.

• Experience of at least 1-3 years in a Network Engineer or similar infrastructure role.
• Ability to manage critical situations through good decision-making and problem-solving skills.
• Degree in Computer Engineering, Computer Science, Telecommunications Engineering, Information Technology, or equivalent field.
• Good knowledge of the English language (minimum B1 level), both written and spoken.
• Solid understanding of:
  • TCP/IP
  • Routing and Switching
  • VLANs
  • DNS, DHCP, NAT
  • Basic BGP knowledge
  • Enterprise networking concepts
• Knowledge of network security concepts:
  • Firewall policy management
  • Access Control Lists (ACLs)
  • Site-to-Site and Remote Access VPNs
  • Perimeter security
• Familiarity with:
  • Check Point Firewalls
  • Palo Alto Networks Firewalls
  • Cisco Nexus platforms
  • Cisco IOS
  • Data Center and Enterprise Network environments
• Basic knowledge of:
  • F5 BIG-IP
  • Layer 4 and Layer 7 Load Balancing
  • Virtual Servers, Pools, and Health Checks
• Experience with IT Service Management processes and ticketing systems, preferably:
  • ServiceNow
  • Knowledge of Microsoft Visio and technical documentation standards
  • Familiarity with network monitoring tools.

• Cisco CCNA certification or equivalent networking certification.
• Experience with network monitoring and performance analysis tools.
• Understanding of ITIL processes and best practices.

• Strong problem-solving attitude.
• Teamwork and collaboration skills.
• Good communication skills.
• Proactive mindset and willingness to learn new technologies.
• Ability to prioritize tasks and manage incidents effectively.
• Attention to detail and documentation quality.

Working conditions: Fixed-term employment contract - Maternity Leave

Working hours: Full time (37 hours per week)

Applicable Collective Labour Agreement: National Collective Labour Agreement for employees in the credit sector (NCLA)

Location: Milan, Italy

Starting annual base salary: Euro 39.000

Variable remuneration: in line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function and individual performance)

Our compensation approach is built on objective, gender-neutral criteria aligned with the role’s core requirements. That said, we believe talent goes beyond any framework: your total reward package will be tailored to reflect your unique experience, skills, and potential, ensuring we fully recognize the value you bring.

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Flexible Smart Working
• Competitive base salaries and performance-based bonuses
• Meal vouchers and corporate restaurant and bar
• Health insurance and Accident insurance
• Pension fund and welfare plan
• Diverse cultures & Innovative mindsets
• International Environment and Talent Program
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday!
• And of course, we can’t forget free water & coffee at the office!

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose – empowering people to stay a step ahead in life and in business – represents our belief in people’s potential. We don’t judge, coach, or tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

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· Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.

· Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com

· No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.

If you suspect suspicious activity, report it immediately. Your safety matters to us.