Operations at Marble sits as the intersection of product, engineering, and our diverse customer base (students, parents, therapists, school counselors, insurance companies). Marble's growth depends on our ability to quickly tackle operational challenges in this complex environment.
The Operations Associate / Senior Operations Associate role is an exciting opportunity to have impact both on our company and the lives of the kids we serve. You'll work directly with cross-functional teams and senior operations team members, many of whom bring extensive experience scaling early and growth-stage startups.
This role is perfect for someone who's excited to roll up their sleeves and get a crash course in early stage startups, company building, and decision-making in an ambiguous environment.
This is a customer facing role and you'll work directly with families, therapists, and school partners-all with the goal of helping kids and families thrive.
Responsibilities
- Own day-to-day operations supporting our school partners and children and families in care
- Turn your learnings into scalable processes to help Marble succeed at our next stage of growth; collate and share insights with our product team and the organization more broadly
- Manage onshore and offshore contractors to accomplish key workflows; develop and design workflows and training materials for contract teams
- With operations leadership, develop and lead experiments to determine the best ways to create and sustain value for our partners
Ideal traits
Relentless drive
- Brings exceptional energy and persistence
- No task too small
- Takes full responsibility for outcomes
Introspective, team player
- Invests in relationships and team morale
- Desire and willingness to self evaluate
- Desire and willingness to seek feedback
Operationally excellent
- Clear, linear communicator and logical thinker
- High output and ability to get stuff done
Qualifications
- 2 - 4+ years of experience in startup operations, management consulting, or a customer facing role.
- Based in New York and can work from our SoHo office.
Nice to have
- Experience in a startup or in a high-growth environment.
- Experience in customer facing roles or previous experience in health care.
- Experience collaborating with product and engineering teams to build tools and processes.
Compensation
The base salary range for this role is $60,000 - $90,000, depending on experience. In addition, we offer meaningful equity, medical, dental and vision benefits, as well as unlimited vacation.
What We Do
Marble Health is building the operating system for youth mental health. A platform that connects schools, therapists, health plans, and families - who all have incentives to provide truly effective care to kids struggling with their mental health. Our mission is simple but ambitious: make it dramatically easier for young people to get the mental health care they need, and provide the products that make that care truly effective - ultimately enabling a happier & healthier generation of young people.
We’re reimagining how care can work when all the people who want to help are truly connected. Families, who are being devastated by this crisis; Schools, whose budgets are being affecting; Therapists, who want to help but struggle with the complexities of our healthcare system; and Insurance payers, who are paying the price when kids don't receive care. They all have incentives to fix this problem, but historically have been completely siloed. We're changing that.
And we're not stopping there. We're also defining the new era of behavioral healthcare with AI at the center. We’re creating what we think of as a “therapist Ironman suite” — a set of AI-powered tools, support systems, coaching, and resources that make clinicians better at their work. We’re building AI capabilities to elevate care quality at scale, from assisting with documentation to providing real-time guidance during sessions. We’re exploring how AI can act as a therapy copilot for students themselves, giving them resources and support between sessions.
By pairing a connected care network with cutting-edge AI, we’re aiming to set a new standard for how mental health care is delivered.
Why Work With Us
Our founders built unicorn behavioral health startup Headway, and our team shares a relentless drive, operational excellence, and a team-first mindset. We work closely with therapists, students, families, and schools — and are uniquely positioned to lead AI innovation in youth mental health care at scale.
Gallery
Marble Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a hybrid model, with most of the team based out of NYC. We believe an in person presence is crucial to team culture, but also prioritize flexibility. Employees in NYC come into the office ~3 days a week, and we have regular team onsites.
