Workplace Experience Associate at TripActions

| San Francisco, CA
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ABOUT THE ROLE

Our Workplace Experience Team is growing and we’re looking for a hands-on Workplace Experience Associate to assist with the day-to-day operations and experience of our San Francisco office. We are looking for a detail-oriented individual with excellent communication, organization, project management, team, and customer service skills to help us take things to the next level. We spend a lot of time in the office, which means the person in this role should be a proactive problem solver and someone who is always looking to improve things while proposing solutions. 

 Responsibilities:

  • Ensure the cleanliness, organization, and safety of the workplace environment
  • Staffing the front desk to provide a great and memorable experience to employees, guests, and visitors 
  • Greet guests, visitors, and candidates, and get them signed in with visitor badges. The goal is to create a welcoming experience for everyone in the office
  • Assist the People Team with onboarding and orientation through setting up assigned desk space, organizing swag bags, partnering with IT to set up equipment, conduct building tours, and be the go-to resource for any questions
  • Conduct pre-defined building walk-throughs to maintain building and workplace standards 
  • Assist with Facilities hard-services related items, including light maintenance 
  • Document and organize all incoming and outgoing mail 
  • Organize ticketing requests to facilitate timely action and resolution   
  • Timely and efficient completion of assigned day to day employee requests via ticketing system  
  • Coordinate and communicate with vendors and contractors for access and completion of work, which may include after-hours work  
  • Communicate effectively verbally in-person and via email or slack with employees to promote events, drive collaboration and give guidance and direction when needed 
  • Assist with ordering and inventory management for the office including, pantry, office supplies, and other office-related items, including updating budget trackers 
  • Assist with setup and breakdown of catering services and restocking of pantry items 
  • Assist and be a point of contact for moves, adds, and changes (MAC)
  • Assist with office event setups and breakdowns, including, happy hours, celebrations, all-hands department meetings, and other office events 
  • Be a resource and partner to all departments to assist with questions and help needed 
  • Ensure we adhere to office policy, state regulations, building, and governmental compliance 
  • Assist with budget tracking and spend management 

Experience Required:

  • 1-3 years of experience in office management or relevant position, ideally in a fast-paced environment
  • A team player, flexible, and professional
  • Experience in G-Suite, Slack and office-related software
  • Detail-oriented, confident, self-starter with exceptional prioritization and organizational skills
  • Maintain a “can do” mentality with the ability to act with minimal information
  • Ability to operate efficiently without guidance and direction
  • Ability to interact and communicate  professionally, effectively, and in a friendly manner
  • Ability to lift 50+ lbs 
  • Previous Facilities experience is desired but not required


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