Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Professional Services group within the Customer Experience division of Workfront, an Adobe company, provides superior implementation, optimization, and integration services to ensure Workfront platform adoption and customer success.
Workfront is the Enterprise Work Management Platform that helps marketing, IT and other enterprise teams to transform their work from traditional, siloed and rigid to digital, connected and flexible. Workfront reaches beyond the confines of traditional project management to meet the needs of the workplace as a complete connected operational system of record. Workfront is trusted by thousands of Global Enterprises like Cisco Systems, iProspect, Schneider Electric, Sony and Trek.
The Consultant owns the implementation (or optimization) of a customer's Workfront instance. The right candidate will be capable of leading discovery, design, configuration and launch sessions to produce sophisticated solutions based on customer requirements. This role requires certification in the Workfront product (that we provide) with an intermediate knowledge of Workfront including an understanding of object relationships, design and configuration leading practices, as well as business process engineering.
The Consultant should have a firm grasp of general and complex business practices including the ability to identify gaps and issues in processes and systems. Experience with reporting structures, project management, approval workflows, and other typical business functions is required for success. A Consultant reviews customer needs and provides solutions by using standard methodologies. They serve as domain specialist to the customer.
Additionally, the person in this role should be proficient in analyzing and interpreting data sets, assessing needs and providing action plans. They will be able to make recommendations for solving common organizational problems, strategize on company vision and guide customers in the appropriate direction. They should accomplish these tasks while staying within the contracted scope of the project. The Consultant will identify new opportunities for expansion to facilitate the sale of additional licenses and services.
The Consultant must maintain high levels of professionalism including demonstration of strong written and verbal communication skills. A strong presence with skills in leading conversations at all levels of an organization and handling multiple personalities is required.
As always, an outstanding customer experience that leads to customer success, is our most important goal.
Role & responsibilities:
Work directly with the customer to understand and document their needs and deliver a prescriptive solution to meet those needs
Lead discovery, design, configuration, and launch of Workfront instance, following a validated methodology and approach, to successfully enable customer to achieve their unique business objectives using Workfront
Review and analyze sophisticated requirements, respond and satisfy gaps, identify risks & issues, and develop solutions accordingly
Work with other members of the team to deliver solutions within agreed upon timeline
Increase adoption of Workfront ultimately growing the business value and return on Workfront investment
Develop project plans, design documents, roadmaps, templates, layouts, queues, custom forms, reports and other project artifacts that align with the defined requirements and project plan defined during the implementation cycle.
As a client billable resource, deliver high-quality consulting services, including customer training, to ensure our client's Workfront implementation/optimization and go-live success.
Serve as a workflow/process configuration mentor, coach, and knowledge resource for client
Find opportunities for growth and continuous improvement within your team and the larger Professional Services organization
Other duties as assigned
Bachelor's Degree or equivalent experience and business process consulting experience
Previous experience (at least 4 years) in a customer-facing consultative role, implementing or delivering solutions or customer-facing projects
Workfront System Admin experience, with Workfront Certification (or ability to become certified upon hiring)
Exceptional time-management skills
High Technical Capability and hunger to learn
Superb communication, interpersonal, problem solving and relationship skills
Excellent analytical skills
Ability to work on multiple tasks and able to prioritize personal workload
Willing to travel 50% to 75%
API dev and integration experience a plus
To us, company values are more than just words on a wall; they best describe who we are and how we get our work done.
- Genuine: We are sincere, trustworthy, and reliable.
- Exceptional: We're committed to creating exceptional experiences that delight our employees and customers.
- Innovative: We're highly creative and always striving to connect new ideas with business realities.
- Involved: We're inclusive, open, and actively engaged with our customers, partners, employees, and the communities we serve.
At Workfront, an Adobe company, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, we're the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog.