About us

Wonder is a fast-growing food-tech startup that’s raising the bar on the role food plays in peoples’ lives. We’re creating an on-demand dining experience where customers can receive high-quality meals perfectly prepared and served to their doorsteps within minutes. We partner with the best restaurants and chefs across a diverse range of cuisines to offer access to the world’s most delicious food—anytime, anywhere. Meals are prepared in Wonder kitchens and finished by onboard chefs deployed in our customized mobile kitchens. 

Wonder is led by a team of experienced entrepreneurs including some of the most accomplished leaders and operators in the technology, culinary, and logistics industries. Backed by top-tier venture capitalists, we’re moving quickly to pioneer the future of food.  

If you join our team, you’ll work in a supportive and collaborative environment where our culture and our values—Mastery, Compassion, and Courage—are taken as seriously as delivering an incredible experience for our customers.

About the role

Wonder’s Marketplace team establishes market dominance by offering the most variety and partnering with highest-quality restaurants in our area. Food delivery is a highly competitive industry in which we need to acquire as many restaurant partners as possible to win customers.

As the VP, Operations, you will work closely with the Marketplace leadership to drive our operations strategy and execution to customers, restaurants, and couriers across digital and field channels.  You will oversee our Operations Support, Training, and Courier teams to provide excellent service to our customers and partners at scale with an aggressive rollout strategy. 

• Optimizing business and product operations for scale – Evaluate business and operational problems, manage and conduct data-driven analysis to assess potential solutions, and develop strategic recommendations that address the root cause of problems. Drive continuous optimization opportunities to improve key processes including roadmap and product planning process, customer/user feedback, product and strategy development engagement and alignment with key business stakeholders.
• Collaborate with Product, Engineering, Business leaders – Engage with teams and leaders across Marketplace and broader organization (Finance, Analytics, etc.) and coordinate to improve alignment, develop joint priorities and represent Marketplace strategies and objectives in critical decision-making forums.
• Define and manage standard operating processes to operationalize our business and product strategy.
• Create and manage financial viability of delivery approach. Assess mix of hourly and independent courier talent to meet our goals at scale.  Assess sourcing partners to meet future growth. 
• Launch new product and business capabilities – Take an ownership mindset and strategically thought partner with Product, Tech and Business teams to develop end-to-end rollout plan, and project-manage the implementation. Identify and track performance, measure progress and iterate on needs and requirements accordingly.
• Oversee overall training for Marketplace and build out online presence.
• Support overall operations as needed

The experience you have

• Bachelor’s Degree in Economics, Business, Supply Chain, or any related field
• 14+ years of experience ideally in building out operations, economics, and/or business consulting
• Marketplace experience is preferred
• Ability to manage, coach, mentor, and lead a highly successful, national distributed team
• Strong analytical skills and ability to utilize forecasting tools to inform capacity planning and set priorities and strategic direction are mandatory

The way you work

• You are a self-starter, able to effectively manage your calendar to achieve weekly sales goals.
• Highly organized and personable

Benefits

We offer a competitive salary package including equity and 401K with matching. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

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