Our number one priority is the health and safety of our associates and their families, our partners, our communities, and our customers. Proof of COVID-19 vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company pursuant to applicable law.
Leslie's Overview
Leslie's Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 900 retail stores in 36 states plus Commercial, Service, E-Commerce, and Distribution divisions, there are many career opportunities here at Leslie's. With over 57 years of providing best in class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions, they make to the success of Leslie's
Our Mission
We are committed to being the world-class authority in pool and spa care, supported by our dedication to offer the best value across all channels and the highest quality of customer service, delivered through knowledge, integrity, and friendliness.
About the opportunity
The Vice President, Omni-Channel is responsible for coordinating all degrees of the customer center strategic direction, operational support and technology enablement to deliver a compliant and the highest quality of customer experience across all Omni-channels.
This person will lead as the company begins their transition from legacy order management to the overall Manhattan Active Omni experience. This person will work with the business through Omni-Channel development and delivery teams representing ecommerce, supply chain and retail operations.
The successful individual will leverage their proficiency in Omni-Channel Operations to
- Experience working cross-functionally with retail stores, fulfillment, information technology, and inventory operations
- Own customer experience and product roadmap across Omni-channel touchpoints focusing on customer centricity
- Manage cross-functional team relationships on an on-going basis by providing direction on vision, strategy, and meetings to unify team toward a common goal.
- Hands on experience supporting and leading an enterprise-wide Omni implementation
- Extensive experience developing and delivering
- Providing support to regional leadership by observation and reviewing the performance and metrics and employ strategies to support regional needs
Qualifications
- Minimum 7 years' experience in pool supply goods or a comparable specialty retail environment with a focus on Omni channel capabilities, retail operations, ecommerce, and customer experience
- Bachelor's degree in business, engineering or related field
- Manhattan Active Omni order brokering experience- preferred
- Change management and project management experience
- Excellent PowerPoint and Excel skills
- You have a track record of defining, monitoring, and optimize consumer experience and business KPIs
- Proof of COVID-19 vaccination is required for employment