Overview
Are you a passionate innovator looking to harness the power of technology to do more good? You've come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible-the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.
As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.
We are currently operating as a remote workforce and have equipped our teams with the technology to stay connected to each other and our customers.
Responsibilities & Requirements
As Vice President of Professional Services, you will lead our rapidly growing, best-in-class Professional Services organization and the transformation of our service delivery. You will own the Project Management, Consulting, and Training Professional Services functions including their outcomes (e.g., customer health, retention, productivity etc.), bringing a customer first, customer value culture, along with a proven record of leading service delivery teams in the SaaS environment.
You bring experience in the areas of complex project management, Professional Services financial measurement and management, team leadership and development. This role requires high customer interaction with customer leadership. Working across the business, you will ensure cross functional collaboration with Sales, Customer Success, Customer Support, Product, Marketing, and Business Operations. You are an excellent operator and people-first leader who drives a positive, productive and collaborative culture.
What You'll Do:

• Establish strategic alignment across the company to ensure our approach, offerings and resourcing are effectively influencing GoodCo's product adoption and growth.
• Lead implementation execution across multiple business segments. Ensure high quality, on-time service delivery for our largest and most complex Enterprise customers. Maintain full visibility and status on multiple complex projects including resourcing, budgeting, timeline, risk, and governance.
• Collaborate with Product to streamline implementation and ensure a simple, intuitive process for the customer. Function as the voice of the customer regarding issues/opportunities and enhancements.
• You are responsible for the overall culture and sentiment of your organization. You will encourage and support the development of your teams. This includes, selecting talent, development of the team, and driving a positive and collaborative culture that values teamwork and results.
• Define and use cascaded reporting methodologies to understand and manage the business.
• Drive services profitability (P&L), budget to actuals, and utilization of resources. Ensure consistent forecasting and delivery of PS revenue.
• Provide key updates and presentations to the executive leadership team; Deliver key strategic business reviews with key stakeholders; Provide executive level communication and engagement.

Who You Are:

• BS/BA degree required.
• 10+ years SaaS management (staff and budget responsibility) experience in services delivery within the global enterprise software solutions industry.
• Experience leading teams of 30+ people.
• Demonstrated leader that has scaled services teams with a history of leading, coaching, and developing high-performing, distributed teams.
• Previous success driving organizational change and aligning teams to meet corporate and departmental objectives.
• Excellent customer relationship management skills, and ability to play a trusted advisor to customer executives to execute an implementation plan that works towards a successful go live.
• Experience with Professional Services Automation (PSA) tools to manage business.
• Experience partnering with Sales to scope and estimate project efforts, document solutions in Statements of Work.
• Strategically minded, with ability to identify areas for business improvement and growth

Preferred Skills

• Leadership experience at a rapidly growing SaaS organization.
• Experience managing both Enterprise and SMB customer segments.
• Excellent communication & presentation skills, both verbal & written.
• Outstanding communication and analytical skills
• High degree of technical aptitude, with excellent analytical and problem-solving skills

About Us
Our Culture:
Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Some of our comprehensive and competitive benefits include:

• Generous PTO policy
• Equity for ALL regular, full-time employees from individual contributors to management - share in our success!
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect
• When we can-company-sponsored events and swag!!

Job Tags
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