Vice President of Operations

(Remote) 

Join Denim and Become an Industry Disruptor

Denim is a financial enablement platform that is rapidly disrupting the $2 trillion logistics sector. Our proprietary technology platform allows freight brokers to simplify their financial operations and easily access the working capital they need to grow in a competitive market. We are backed by top freight and fintech investors.

We care about our employees’ professional – and personal – lives. Our workforce is fully remote, we offer unlimited paid time off and our culture celebrates diversity and inclusion. We’ve earned a Best Places to Work Award from Built In. Join us!

What inspires you:

• You are eager to take complete ownership of our large and growing invoice factoring portfolio, maintain our best-in-class loss rates, and be at the forefront of driving our continued success for our financial products.
• You love to collaborate directly with the leadership team to influence sales, product, legal, and other departments beyond your scope, and have the opportunity to make an impact on the company's overall strategy.
• You thrive at making critical tradeoff decisions that balance client service, risk management, and operational efficiency, using your expertise to drive sustainable growth while maintaining high standards.
• You want the ownership to make the people, process, and technology decisions that will prepare our organization for scale and growth, contributing to our success as we expand and evolve.
• You want to join a fast-paced, high-impact, and culturally rich environment, where your hard work and passion for making a difference will be valued and appreciated. With us, you'll have the opportunity to challenge yourself, grow your career, and be a part of a team that is making a real impact in the industry.

What we’re looking for:

• A decision maker that demonstrates excellent judgement and clarity of thought when making critical risk decisions as it pertains to underwriting, credit, and servicing financial products. Invoice factoring or asset based lending experience is a plus.
• A strong people manager with a proven track record of building and growing high-performing teams. Strong leadership skills that inspire and motivate others to achieve their best. Proven ability to develop talent and build a culture of continuous learning and improvement.
• A seasoned professional who brings  high-growth experience to the table, with a track record of success in scaling businesses or divisions in a fast-paced, dynamic environment.
• A passionate technologist who realizes the ability for technology to improve people's lives. Someone who understands how to implement new technology or processes to drive business results.

What you’ll own:

• Risk management with a strong focus in underwriting, credit, and funding approvals.
• Client onboarding & offboarding to support revenue and minimize churn.
• Ongoing client management focusing on customer service, technical support, account management, and retention.
• Your impact can be seen through financial and operating metrics such as:
• Risk
  
  • Loss Rates
  • Credit Quality of the Portfolio
• Client Experience
  
  • Net Revenue Retention
  • NPS + CSAT
• Operational Excellence
  
  • Portfolio Size  per Operations Spend
  • Client Service + Operational  SLA

Unbelievable Benefits and Perks:

• Fully remote work by design
• Company laptop; $1,000 home office build-out allowance
• $50/month mobile phone / $75/month Wi-Fi allowances
• Unlimited paid time off (PTO)
• Generous parental leave policy
• 100% PAID medical, dental and vision insurance for employees
• Short term disability; long term disability; life insurance
• 401k with potential future employer match
• $100/month wellness allowance
• $1,000/year professional development allowance
• $100/year philanthropy match to employee donations
• Biannual in-person retreats for fun and learning
• Generous option (equity) grant opportunities

We Celebrate Diversity, Camaraderie and Growth!

Denim’s culture embraces curiosity, collaboration and continual improvement. We strive to maintain an environment that’s friendly, inclusive and mutually supportive. We earn great employee reviews because we care about your professional growth and personal happiness. And we honor each individual’s uniqueness and contributions. We don’t just accept people’s differences. We celebrate them. Denim is an equal opportunity workplace and an equal opportunity employer.

Compensation Range: 

$190,000-$230,000

Denim believes in providing pay transparency to all candidates. For annual compensation, our pay ranges for all roles are based on geographic location, job responsibilities and experience, benchmarked against similar stage companies in our industry. We share salary ranges on all job postings regardless of desired hiring location. Every final offer presented is determined by several components including location as well as candidate experience and skills, and could alter from the amounts listed above.