Transformation Lead - APAC

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

LivePerson is the global leader in driving technology that helps brands and consumers communicate. 

With over 18,000 brands, including HSBC, ANZ Bank, Bupa, SpecSavers and KDDI, as customers we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where consumers can stop wasting time on hold or crawling through websites and message their favourite brands instead, just as they do with friends and family.

The Transformation Lead will help shape, plan, and deliver digital change on client projects across our global verticals. Working as part of a diverse team, you will be working with organisations globally supporting their digital transformation. This is a really varied role – one day you will be running workshops, defining data requirements, mapping processes and scoping requirements to meet their strategy; another day you might be conducting research, data analysis or completing transcript reviews. There are new challenges every day.

You will have the opportunity to be part of a nimble, highly impactful team and help drive the adoption of Conversational AI and messaging among the world’s largest brands including retailers, telcos, banks, airlines and more - it’s impressive! 


What are the responsibilities of this role:

  • Supporting/leading client assignments, dealing with senior stakeholders.
  • Converting transcript analysis into insights that will lead to informed business decisions.
  • Conducting deep dive data analysis.
  • Planning and scoping assignments – ensuring you can deliver tangible real-world transformation strategy through facilitation, analysis, design, and delivery.
  • Understand, interpret, and communicate client requirements.
  • Ensuring that clients’ needs are continuously assessed, and solutions designed around them.
  • Building relationships with clients and helping them learn new skills through mentoring and shadowing where required.
  • Being involved in the wider Transformation community, identifying good practices we can adopt and sharing our experiences/sharing knowledge of tools and techniques with the wider team.

Who you are and what makes you qualified: 

  • 5+ years’ delivery experience working on a variety of process improvement/change projects.
  • A mathematical ability to analyse and interpret data.
  • Experience iterating solutions based on client needs.
  • Customer journey mapping expertise
  • An understanding of the impact digital transformation can have within an organisation.
  • Strong proven problem-solving skills.
  • Strong knowledge of Liveperson platform, products, systems.
  • A methodical and logical approach - a recognised Sigma methodology certification would be highly advantageous.
  • Demonstrated stakeholder management skills, an ability to think on your feet, lead/support projects and drive toward results.
  • The ability to plan work, meet deadlines and multitask.
  • Accuracy and attention to detail.
  • Self-motivated and have great interpersonal skills.
  • You’ll be a great persuasive communicator able to influence decision making.
  • Team player who can work with others as part of a team to design shared solutions knowledge/understanding.

Why you’ll love working here: 

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
The United We Tech Series: The LivePerson Episode
Watch

What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
More Jobs at LivePerson219 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
New York City, NY
Operations
new
Remote
Developer
new
New York City, NY
HR + Recruiting
new
New York City, NY
Operations
new
Remote
Sales
new
New York City, NY
Sales
new
New York City, NY
Developer
new
New York City, NY
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Washington DC
Finance
new
Seattle, WA
Developer
new
New York City, NY
Developer
new
Seattle, WA
Developer
new
Remote
Developer
new
New York City, NY
Developer
new
Remote
Product
new
New York City, NY
Data + Analytics
new
New York City, NY
Developer
new
New York City, NY
Developer
new
Seattle, WA
HR + Recruiting
new
Remote
Data + Analytics
new
Remote
Operations
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Data + Analytics
new
Seattle, WA
Developer
new
Seattle, WA
Design + UX
new
Remote
Sales
new
New York City, NY
Sales
new
Remote
Developer
new
Remote
HR + Recruiting
new
Washington DC
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Sales
new
Remote
Developer
new
New York City, NY
Sales
new
Remote
Data + Analytics
new
Remote
Finance
new
Remote
Data + Analytics
new
New York City, NY
Operations
new
New York City, NY
Project Mgmt
new
Remote
Developer
new
New York City, NY
Developer
new
New York City, NY
Data + Analytics
new
New York City, NY
Operations
new
New York City, NY
Developer
new
Remote
Operations
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Project Mgmt
new
New York City, NY
Content
new
Remote
Developer
new
Seattle, WA
Sales
new
Remote
Project Mgmt
new
Washington DC
Data + Analytics
new
New York City, NY
Project Mgmt
new
Seattle, WA
Developer
new
Remote
Operations
new
Remote
Sales
new
Remote
Sales
new
Remote
Developer
new
Seattle, WA
Project Mgmt
new
Remote
Developer
new
Seattle, WA
Data + Analytics
new
Remote
Developer
new
Remote
Sales
new
New York City, NY
Content
new
New York City, NY
Content
new
New York City, NY
Sales
new
New York City, NY
Product
new
New York City, NY
Data + Analytics
new
Remote
Developer
new
Remote
Sales
new
New York City, NY
Operations
new
Remote
Operations
new
Remote
Developer
new
Remote
Operations
new
New York City, NY
Data + Analytics
new
Remote
Finance
new
Remote
HR + Recruiting
new
San Francisco, CA
Developer
new
New York City, NY
Sales
new
Remote
Design + UX
new
Remote
Product
new
Remote
Data + Analytics
new
Remote
Finance
new
Remote
Project Mgmt
new
Remote
Finance
new
Remote
Sales
new
Remote
Developer
new
Remote
Operations
new
Remote
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Data + Analytics
new
Seattle, WA
Developer
new
Seattle, WA
Data + Analytics
new
Seattle, WA
Sales
new
Remote
Finance
new
Remote
Product
new
Remote
Marketing
new
Remote
Developer
new
Remote
Developer
new
Remote
Product
new
Seattle, WA
Product
new
Seattle, WA
Sales
new
Seattle, WA
HR + Recruiting
new
New York City, NY
Marketing
new
New York City, NY
Developer
new
Seattle, WA
Design + UX
new
New York City, NY
Developer
new
Remote
Developer
new
Remote
Marketing
new
Remote
Developer
new
Remote
Sales
new
New York City, NY
HR + Recruiting
new
Remote
Developer
new
Remote
Product
new
New York City, NY
Marketing
new
Remote
Project Mgmt
new
Seattle, WA
Developer
new
Remote
Developer
new
New York City, NY
Developer
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Product
new
Remote
Developer
new
Seattle, WA
Finance
new
Remote
Developer
new
Remote
Developer
new
Seattle, WA
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Marketing
new
Remote
Developer
new
Remote
Product
new
Seattle, WA
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Operations
new
Remote
Developer
new
Remote
Design + UX
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
Remote
Developer
new
Seattle, WA
Developer
new
Remote
Developer
new
Seattle, WA
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView LivePerson's full profileSee more LivePerson jobs