Job Description
Why you?
This is a business-critical position supporting the delivery of solution designs, through definition of complex initiatives and creating solutions impacting operations. Utilizing your knowledge and professional expertise you will facilitate solution design across the enterprise. You will take ownership of the operational solution design and work closely with stakeholders to successfully define , design and deliver solutions for Operations. Involved in developing, modifying and executing solution design that affect immediate operations and may also have company-wide impact. Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budgets, schedules, work plans, and performance requirements. Manages activities of two or more sections or departments. Exercises supervision in terms of costs, methods, and staffing. In some instances, this manager may have subordinate supervisors.
What you will be doing:

• Providing support throughout the delivery of the solution design dependent on the specific work streams you are responsible for
• Completing accurate and cohesive report writing to inform the progress of the design.
• Work with departments from across the organization to develop relationships enabling successful delivery of new functionality and solution design.
• Responsible for the analysis on business requirements documents and understand the proposed solution to create solutions.
• Provide management of solutions design in line with the engagement model
• Design and implement reporting and dashboards capable of identifying performance, at business service level, against key metrics and indicators,
• Provide specialist advice to stakeholders on projects to help inform strategic decision making and input into long term business planning for their areas.
• Establish and maintain a solid network with key stakeholders across the business and where relevant our customer base.
• To apply a structured methodology to developing and leading the solution design
• Create actionable deliverables
• Understanding Issues, questions and probes to uncover underlying issues
• Finding solutions, able to identify best in class solutions to technically challenging issues
• Liaise directly with stakeholders in order to maintain key relationships and taking on board any feedback required to improve the service
• Ensure compliance of all regulations and legislation, such as FCA, DPA, TCF
• Act as role model championing the values and brand for FIS at all times

What you bring:
Skills:

• Oral and written communication skills
• Interpersonal and consultative skills
• Facilitation skills
• Analytical thinking and problem solving
• Being detailed-oriented and capable of delivering a high level of accuracy
• Organization skills
• Knowledge of business structure
• Stakeholder analysis
• Costs benefit analysis
• Process modelling
• Credible leader with strong communication, relationship building and strategic skills
• Exceptional communication skills, both written and verbal
• Demonstrable active listening skills
• Excellent analytical skills, quantitative and qualitative
• Ability to work with a varied stakeholder groups, maintain developing relationships, with a partnership approach
• Adaptable style and comfortable operating in a rapidly changing environment
• Highly driven and focused on delivering quality output under tight timescales

Experience:

• Defining business requirements and reporting back to leadership to form decision based on facts
• Planning and monitoring
• Stakeholder engagement including managing upwards
• Creating a detailed business analysis, outlining problems, opportunities and solutions for a business
• Status Reporting including risk and issues

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Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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