Training Support Specialist - Insurance Agency (Medicare) at All Web Leads

| Austin, TX
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AWL (All Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US.  Simply put, we help our customers acquire customers for the US insurance industry.  Our amazing team of over 1,100 talented and successful professionals use internet marketing strategies to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and more than 30,000 of their agents.   We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been a remarkable journey.  We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that has been ranked a Best Place to Work in Austin for 2017, 2018, 2019 and 2021 and 2022.  AWL fosters a vibrant, dynamic work culture built on trust, data, technology, passion, collaboration and winning, where employees want to engage and be impactful. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.

As the Training Support Specialist, you will support the PSaaS Training team. You will be responsible for performing various operational, clerical and/or administrative support tasks to including training class preparation, managing attendance, trainee interaction and record keeping of training materials. The Training Team promotes and delivers world class training and is committed to providing the best new hire experience.


  • Organized and able to work towards multiple deadlines simultaneously
  • Are one of the Company’s biggest “cheerleaders”
  • Are confident, resourceful, not easily defeated and have an upbeat and optimistic attitude
  • Are detail-oriented- you check, and then double check everything
  • Have integrity and are not afraid to recognize and admit your mistakes
  • Believe that no task is too small or too big for your can-do attitude
  • Thrive in a fast-paced environment and enjoy working on multiple projects
  • Enjoy learning new things and are excited about technology

Your day-to-day

  • Create and execute Zoom meeting for virtual training classes
  • Manage trainee attendance and trainee schedules in scheduling software
  • Documentation and reporting of all trainee activities
  • Tracking of all Medicare Advantage carrier and AHIP certifications, E-Learning modules, RTS’s, etc.
  • Assist with virtual set up of company issued equipment
  • Tracking and storage of all recorded training materials
  • Perform miscellaneous job-related duties as assigned

To be successful at AWL, you need

  • A high-level attention to detail and must be a self-motivated individual with a strong work ethic
  • The ability to remain organized and maintain accuracy in an ever-changing environment
  • Strong time management skills, proven ability to multi-task, efficiently prioritize tasks and drive projects to completion
  • Demonstrate great oral and written communication, problem-solving and critical thinking skills
  • Must possess intermediate to advanced computer skills particularly in Excel, including MS Word, Outlook, MS Teams and Zoom
  • Have the ability to come into office upon request- This position is 100% remote, however, there are some minimal in-office expectations that would require you to come into the office for trainings, occasional team events, and exposure to growth opportunities

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MailgunEmail
    • MandrillEmail
    • Internal Lead GenLead Gen

An Insider's view of All Web Leads

What are some social events your company does?

Social events at AWL are awesome! Every year (before COVID) we have a Holiday party and super great summer out event. They are seriously a blast. The holiday party is my favorite because it gives you an opportunity to get dressed up and spend the evening celebrating the best time of the year and all the success of the company together.


Account Executive III

How do you collaborate with other teams in the company?

In the 9 months I have worked at AWL I have been impressed with how well different departments collaborate together. This has been especially important as we have transitioned to 100% remote work during the COVID-19 pandemic. In-person training sessions for new employees became remote training sessions


Technology Specialist Team Lead

How has your career grown since starting at the company?

I started in the Contact Center part-time and moved into a part-time Sales role quickly. Merit based promotions are the rule at AWL and I was promoted to full-time in Sales, then Sales Team Lead and I am have been the Senior Sales Team Lead for the past two years. Our Sales Team has grown and my career has grown with the team.


Senior Team Lead, Customer Acquisition

What makes someone successful on your team?

A person that will be successful on the team is someone that likes to dig deeper. The solutions aren't always as obvious as they seem. It's essential to ask other members of the team questions. They will usually go above and beyond to help you solve a problem. Also, it doesn't hurt to ask people outside of your team.

Patrick Jean

.Net Software Engineer

What are All Web Leads Perks + Benefits

All Web Leads Benefits Overview

AWL provides competitive pay and amazing benefits.

Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers $0 of expenses.
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Jeans and T shirts!
Company Outings
We offer employees Free on-site garage parking.
Fitness Subsidies
AWL reimburses employees $250 annually towards health and fitness.

Additional Perks + Benefits

Team and company outings (our parties are amazing). Financial and performance transparency (see firsthand how profitable we are). Experienced leadership (you'll be surrounded by people you can learn from). Competitive salaries (we like to attract and keep the best in Austin). Bonus plans (meet your goals and get rewarded). No-cost or low-cost employee medical plan (we want you to stay healthy). Gym reimbursement (just another way to stay healthy). Employee stock options (we're all in this together)

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