Own Company
Empower every company operating in the cloud to own their own data.
Hybrid

Technical Support Engineer

Sorry, this job was removed at 6:19 p.m. (CST) on Monday, July 31, 2023
Find out who's hiring in San Diego, CA.
See all Cybersecurity + IT jobs in San Diego, CA
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Employer Provided Salary: 75,200-94,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

The Job

OwnBackup is one of the fastest growing global SaaS companies. With over 6,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised over $500 million in funding from AIkeon Capital, B Capital Group, BlackRock Private Equity Partners, Insight Partners and others.

We are seeking for a Technical Support Engineer that is a natural troubleshooter who thrives in a fast-paced environment and has great communication skills! A self-starter with the ability to prioritize their time for helping customers recover from mission-critical events. This is a unique opportunity to expand and utilize your support skills and experience through countless configurations and customer environments where our products are implemented for the ultimate hands-on experience!

Your Day-to-Day Role

  • Responsible for providing product support to OwnBackup’s customers.
  • Assist customers with basic troubleshooting and answer questions within the defined support SLA
  • Identifying root causes, proposing test cases, and proposing solutions to fix the problem.
  • Providing timely information to customer-facing teams to improve overall customer satisfaction
  • Building relationships with other teams across Customer Service, Development as a technical expert
  • Work with engineers on the design, deployment, and continuous improvement of important infrastructure services (i.e. logging, monitoring, and alerting)
  • Drive complex, high-profile, customer technical escalations
  • Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.

Your Work Experience

  • 1+ year(s) experience with Salesforce as an Admin / Business Analyst  - Advantage
  • 1+ year(s) experience in Services and Support roles, such as Technical Support, Customer Success, Professional Services or Technical Consulting
  • Exceptional organizational and time management skills
  • Excellent written and verbal communication skills
  • Ability to analyze and solve problems, perform complex tasks and prioritize multiple projects

Important Details

This is a full-time position. The ideal candidate will work out of our San Diego, CA office to maximize collaboration and interaction with the business. Travel may be required.

The base salary hiring range for this position is $75,200 to $94,000. The actual amount to be offered to the successful candidate will be dependent upon various factors such as education, training, skills, qualifications, competencies, years of experience, job-related knowledge, scope of the role, and location.


OwnBackup is dedicated to creating an environment where employees thrive, which is why base pay is only one part of the total compensation package that is provided to compensate and recognizes employees for their work. This role may also be eligible for unlimited PTO, generous medical benefits, a 401(k) savings plan with a 4% employer match, discretionary bonuses/incentives, and stock options. We also offer catered lunches in the office five days a week.


Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

A Bit About Us

OwnBackup is a leading SaaS data protection platform for some of the largest SaaS ecosystems in the world, including Salesforce, Microsoft Dynamics 365, and ServiceNow. Through capabilities like data security, backup and recovery, archiving, and sandbox seeding, OwnBackup empowers thousands of organizations worldwide to manage and protect the mission-critical data that drives their business.

#LI-Onsite

See More
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Own Company Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Pair programming
Open office floor plan
Quarterly engagement surveys
Hybrid work model
In-person revenue kickoff
Summer hours
President's club
Employee awards
Flexible work schedule
Diversity
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Mother's room
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Virtual coaching services

More Jobs at Own Company

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Own CompanyFind similar jobs like this