Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Technical Customer Support Associate to help empower our customers to do their best work and make Webflow the best product possible. 

About the role 

• Location: APAC Remote (NZ/Australia)
• Required time zones: APAC (NZ/Australia)
• Type: 40 hours per week, Full Time

We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability we'd love to hear from you. We're looking for candidates who can work Wednesday-Sunday or Saturday-Wednesday.

Please let us know your availability in your application!

As a Technical Customer Support Associate, you’ll … 

• Provide consistently high-quality customer experiences for all Webflow customers 
• Help customers in support queues using applications including but not limited to ClickUp and Zendesk
• File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
• Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. 

About You

You’ll thrive as a Technical Customer Support Associate if you:

• Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service 
• Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
• Understand HTML, CSS, DNS or have advanced understanding of Webflow
• Exhibit analytical reasoning and critical thinking skills for technical troubleshooting 
• Have the ability to learn new digital tools quickly
• Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you
• Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others
• Advocate for others – including customers and colleagues – and you want to build a career in customer support!
• Have demonstrated written and verbal communication skills in the English language - Additional French and/or German skills welcomed

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

About us

At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “why" and "how"

Our Mission:
To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.

Our Core Behaviors:

1. Earn customer trust
2. Get it done, do it right
3. Practice candor with care
4. Dream big, ship often

Our commitments to you 

• We’ll pay you! This is a 40 hour per week contract that includes equity
• We’ll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses 
• We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
• We offer flexible parental leave 
• We give you a 5 week sabbatical after 5 years of service
• We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment 
• We will offer you the support you need to help you grow as an impactful Technical Customer Support Associate and a healthy human being 

Think you’re a good fit for the role?

If you share our values and enthusiasm for empowering the world, we’d love to review your application! We promise we do take the time and care to review every application we receive. However, as much as we wish we could interview everyone who submits an application, we cannot guarantee an interview or feedback due to the unprecedented volume of applications we are receiving today. We are rooting for you, and hope you do consider applying.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

Webflow requires all new employees to submit proof of their COVID-19 vaccination status as a condition of their employment.  As such, your failure to timely provide such information, upon Webflow's request, may result in the revocation of your offer or the termination of your employment with Webflow, as applicable. 

At this time, Webflow does not require fully remote employees to be vaccinated against COVID-19.  However, you must be fully vaccinated against COVID-19 and provide proof of vaccination to work out of any Webflow office, visit an office, or attend any in person work events, including company off-sites, company sponsored social gatherings, and meetings.  As such, at this time, we will only consider individuals who are fully vaccinated against COVID-19 for roles which require any in person work.  If, due to the nature of your role, you are at any time during your employment required to work in person, but you are not fully vaccinated against COVID-19, subject to applicable regulations, your employment may be terminated.  

We are committed to maintaining a safe and inclusive workplace, and our vaccination policy will evolve in response to the changing risks and regulations associated with COVID-19.