Reibus International is the fastest growing VC backed start-up within the industrial space. Our ability to identify inefficiencies within the materials supply chain has given us an opportunity to introduce a long-lasting SaaS enabled marketplace. We're building the first open and independent B2B platform for industrial materials, a strategic solution that combines technology with hands-on supply chain expertise.
Come be a part of a team that is not only reinventing how industrial business is done but also a game changer on what is defined as a great company to work for.
About the Role
Reibus is looking for a Tech Support Specialist that is an ambitious self-starter to become the go-to person for tech support needs at Reibus. You will be responsible for identifying the best solutions for hardware and software, day to operations and network security.
If you're looking for an exceptional opportunity to make a huge impact, you should be a Reibus team member. This is a great opportunity for someone who is looking to make their mark when it comes to providing critical tech solutions for a fast-growing team that is innovating the supply chain for industrial products. We want you to learn and grow at Reibus, to try new things and take chances. This role is for the Tech Support Specialist that wants to be in the driver's seat when to comes to the technical needs of the Reibus team!
What will you be doing?

• Handle desktop support, provisioning/deprovisioning, and corporate infrastructure
• Install and configure computer hardware, software, systems, networks, printers and scanners
• Troubleshoot and resolve technical issues with video conferencing equipment/systems
• Monitor and maintain computer systems and networks
• Respond in a timely manner to issues and requests
• Providing technical support across the company (this may be in person or over the phone/Zoom)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing and implementing new technology
• Own, support, and cultivate new ideas/tools/projects that will improve IT for Reibus

Qualifications

• Bachelor's degree
• 5 years relevant experience in tech support
• Audiovisual technical support experience is very helpful
• Knowledge of MacOS and Windows
• Strong desktop troubleshooting skills
• Excellent documentation and communication skills
• Must be flexible, extremely well organized, detail oriented and able to juggle multiple prioritie s

Our diversity is our strength. Reibus is committed to creating a culture that allows great people to do awesome things. We learn from each other, and our individual differences power that learning. We welcome the contributions you can bring as a result of your unique combination of experiences, opinions, race, color, religion, gender, gender identity or expression, sexual orientation, pregnancy status, age, national origin, disability status, and/or beliefs. We are an equal opportunity employer because we recognize that what makes you different makes us stronger.
Come be a part of the diverse Reibus family!
To learn more about becoming part of the Reibus family by emailing us at [email protected].
https://www.reibus.com/careers