Job Description
New Hires based in the US & Puerto Rico will be required to demonstrate that they have been fully vaccinated for Covid-19 or qualify for a medical or religious exemption or accommodation to this vaccination requirement, subject to applicable law.
Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate globally to deliver the services and solutions that help everyone to be more productive and enable innovation.
This role will be part of the ITRMS (IT Risk Management and Security) Product and Service Management Governance Team. This role supports the three main functional areas within ITRMS; Governance Risk and Compliance, Cyber Security, and Global Support Functions related to security and compliance. The role will be responsible for product and service management governance and maintaining the service catalog for the ITRMS organization.
This role will be the primary liaison to the Enterprise service management organization and infrastructure organization. The ITRMS organization is in the process of transforming from a plan, build, run organization to a product-centric organization. This position will work with the leadership team to build new and refresh the service catalog and align it to the product and capability roadmap. This role will help transform with the ITRMS organization and will adjust to agile ways of working in support of the product model and will align support to value-driven outcomes.
WHAT WILL YOU DO

• Work with the ITRMS organization to define services and all metadata required for the service catalog
• Transform the service catalog over time
• Adjust and align services to the Enterprise capability model and the product model
• Work with the Enterprise service management team and Enterprise Architecture to leverage existing tools and capabilities to publish the service catalog
• Monitor Service Management Governance Capabilities
• Collaborate with the Value Realization Team and Product Owners to capture metrics and establish a program for continuous service improvement
• Organize and execute communications plans in support of governance practices.
• Assist with ensuring product and service management processes are effective and streamlined
• Align with the product support team

To be successful in this role you must have:

• BA/BS degree in Information Management, Engineering, or related field
• Two years of service management experience
• Five years of experience implementing, operating, or maintaining Enterprise IT Systems
• Five years working within the ITIL Framework
• Strong knowledge of Cyber Security practices
• Two years of experience managing the service catalog for an IT organization
• Experience with navigating required processes in a large global company
• Required: Solid communication and interpersonal skills including proven ability to influence and negotiate.

Preferred skills:

• Service-oriented certifications such as ITIL, Scrum, or other agile methodologies.
• Agile project management training, specifically using Jira.
• Experience within or developing an over-arching Governance program
• Process improvement or process re-engineering

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities, and Security.
Who we are ...
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada, and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for ...
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Poster
EEOC GINA Supplement
OFCCP EEO Supplement
Pay Transparency Nondiscrimination
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
Shift:
Valid Driving License:
Hazardous Material(s):
Number of Openings:
1