Sr Associate, Operation Services Lead at CoreLogic (Rochester, NY)

| Rochester, NY
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Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people!

Job Description:

Job Duties
  • Assists leadership team with the management of daily activities over a group of operations staff members. Provides direction and guidance to less experienced team members. May assist in scheduling and coordinating team activities. Handles escalated and unresolved issues from those less experienced.
  • Conducts research of data. Leverages all available resources such as existing databases, third party sources and/or public information on the internet. Contacts clients/outside customers to clarify information. Utilizes tools to analyze, query and manipulate data according to defined business procedures. Extracts and enters appropriate data onto application, other form, or database.
  • Performs clerical duties, such as searching and investigating information, processing departmental documents requiring more specific knowledge of functional operations and entering report results into tracking system.
  • Tracks progress and provide status report to management on achievement of daily and weekly team goals.
  • Acts as Subject Matter Expert on internal and client projects. Develops and maintains business relationships with individuals representing other departments, and/or representing outside organizations.
  • Provides support for both the Product and Sales team for new and existing business. Reviews defect and enhancement requests and provides development recommendations. Participates in requirements gathering and testing support, as needed.

Job Qualifications:

Education, Experience, Knowledge and Skills
  • High School Diploma or equivalent
  • 5 years related experience (college education may count for related experience)
  • Excellent verbal and written communication skills required for reporting, presentations, information sharing
  • Lead experience preferred
  • Excellent verbal and written communication skills required for reporting, presentations, information sharing
  • Excellent customer and listening skills - builds customer confidence through commitment and delivery of customer satisfaction
  • Intermediate to advanced computer skills to retrieve, query, create, update and manipulate documents and spreadsheets containing formulas and formatting
  • Strong attention to detail and organizational skills
  • Ability to manage multiple tasks/projects simultaneously while meeting deadlines
  • Tenacity for solving detailed / complex issues
  • Strong analytical skills and good judgment
  • In-depth knowledge of company/client applications/system/requirements
  • Ability to train and provide feedback to others
  • Ability to collaborate with peers, other departments and clients to improve processes and share best practices

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.

Please apply on our website for consideration.

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More Information on CoreLogic
CoreLogic operates in the Real Estate industry. The company is located in Pacifica, CA. CoreLogic was founded in 2010. It has 4880 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 101 open jobs at CoreLogic, click here.
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