Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Perform multiple complex duties and research unique issues within the department.

Job Responsibilities:

1. Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
2. Contribute to Continuous Process Improvement.
3. Manage multiple conflicting priorities & consistently meet deadlines.
4. Identify trends and problems.
5. Maintain procedure and process map changes.
6. Research and resolve complex and unique accounts.
7. Work with internal and external customers on resolving accounting issues.
8. Maintain files on problem accounts, items and transactions.
9. Provide information to other areas of the company.
10. Develop, maintain and distribute reports as necessary.
11. Provide backup support as directed by leadership team.
12. Provide training as needed.
13. Perform quality control functions as needed.
14. Work on special projects as assigned by leadership team.

EDUCATION:
Associate's degree or Bachelor's in Business or Accounting preferred.

EXPERIENCE:
2 - 3 years customer service, general office, accounting and research experience preferred.
Knowledge of Loan Servicing and/or Originations systems preferred.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:
1. Service Excellence
2. Oral communications
3. Written communications
4. Teamwork
5. Accuracy/Attention to Detail
6. Working with MS Office
7. Business Math
8. Problem Solving
9. Managing Multiple Priorities
10. Decision Making and Critical Thinking

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected].

Nelnet is a Drug Free and Tobacco Free Workplace.