Jobs at Nelnet

Owns the strategy, roadmap, and lifecycle of a scholarship disbursement product, covering payment authorization, recipient verification, fund controls, execution, settlement, reconciliation, refunds, and exception management. Leads market discovery, requirements, prioritization, stakeholder alignment, engineering delivery, compliance, financial controls, go-to-market readiness, and performance measurement. Requires expertise in payment products, disbursements, fraud prevention, provider networks, treasury principles, money movement compliance, and Agile product development.

Leads CRM architecture and technology vision across sales, marketing, service, and customer experience functions. Designs scalable CRM solutions, data models, integrations, governance, and security standards; translates business needs into technical solutions; manages technology roadmaps; and provides technical leadership, mentoring, training, and oversight to internal teams and external partners.

Leads FACTS’ public school engagement strategy for the federal tax credit scholarship program. Builds relationships with policy coalitions, K-12 associations, school districts, foundations, and scholarship-granting organizations; translates federal and state policy into practical guidance; educates public school leaders; develops messaging; and coordinates with government relations and business development teams. The role also represents FACTS at industry forums, maps target districts and partners, manages staff, monitors compliance, and travels up to 50%.

Leads and develops a technical support team through coaching, training, performance management, scheduling, and workload allocation. Handles escalated tickets and complex technical problems, coordinates incident management and stakeholder communications, supports software deployments and change control meetings, monitors systems and alerts, and collaborates with operations and technology teams to meet client and organizational goals.

Supports finance and accounting activities, including month-end close, financial analysis, cash deposits, lockbox processing, credit card chargeback reviews, and special projects. Assists with implementing a company-wide financial tool and provides clerical accounting support. The role requires attention to detail, communication skills, knowledge of accounting procedures, Microsoft Office proficiency, and willingness to learn.

The Product Owner partners with stakeholders, product managers, and delivery teams to define and prioritize features, manage the product backlog, support roadmap development, lead agile ceremonies, track delivery metrics, and align product initiatives with business goals. The role also communicates progress, manages risks, contributes to investment and ROI analysis, and promotes transparency across business and technology teams.

Leads global payroll strategy and execution across countries, including selecting EOR, PEO, or direct payroll models; defining country-specific payroll, tax, leave, termination, privacy, and banking requirements; building operating playbooks; training People Operations; managing vendors; and supporting international payroll escalations. Partners with Legal, Tax, Finance, Treasury, HRIS, IT, and HRBPs while developing international People Services capabilities.

Develop and maintain automated testing frameworks and scripts for cloud-based software, covering functional, integration, regression, performance, and security testing. Integrate automated tests into CI/CD pipelines, collaborate with developers and QA leadership, diagnose defects, support test environments and data, and advocate for software testability, reliability, scalability, and quality throughout development.

Provides operational and technical support for the Enterprise Network team by monitoring queues and network tools, troubleshooting hardware, software, connectivity, and firewall issues, coordinating with technical teams and vendors, documenting incidents, escalating major problems, and maintaining knowledge-base materials. The role also supports automation and shift-left initiatives while translating technical issues into business-relevant language.

Manage onboarding for institutions implementing FACTS products, serving as the primary client contact. Establish timelines, configure products, coordinate data exchanges, conduct customized training, answer product questions, maintain documentation and CRM records, provide reporting, and coordinate with internal teams to ensure smooth transitions and strong customer experiences.

Designs scalable, secure, resilient, and cost-efficient cloud-native applications across the enterprise. Leads software architecture, microservices, APIs, serverless, containers, DevOps, security, governance, and AI/ML integration. Advises clients and internal stakeholders, supports pre-sales activities, develops technical proposals, mentors engineering teams, evaluates emerging technologies, and guides proofs of concept and implementation handoffs.

Performs accounting activities for multiple real estate joint ventures, including journal entries, account reconciliations, GAAP-compliant financial statements, cash flow statements, invoicing, research, reporting, and accounting project support. The role requires managing deadlines, documenting recommendations, responding to internal and external inquiries, and collaborating across departments. This is a hybrid position for candidates with a four-year accounting degree and at least one year of accounting experience.

Provides end-to-end production support for .NET and C# applications. Responsibilities include incident, problem, and change management; SQL-based data validation; troubleshooting Control-M jobs, SSIS packages, integrations, logs, and system metrics; application deployments; documentation; automation; and process improvement. The role includes rotational after-hours on-call support, collaboration with business and IT stakeholders, and hybrid office attendance.

Processes invoices and payments, administers corporate credit card programs, maintains supplier records, reviews expense reports, reconciles general ledger accounts, supports 1099 preparation, and assists with process improvements and supplier communications.

Provides first-line phone and email support for client software, hardware, and service issues. Diagnoses and troubleshoots non-complex problems, documents interactions in ticketing or CRM systems, escalates advanced issues, supports product updates, maintains client relationships, and meets service-level response and resolution targets. The role may also provide basic client training and coordinates with internal and external stakeholders to resolve issues efficiently.

The Product Manager II researches market problems, evaluates competitors, identifies business opportunities, and develops product vision and roadmaps. They collaborate with executives, Product Owners, Marketing, Sales, and development teams to align backlogs and deliver product enhancements. Responsibilities include win/loss analysis, product launch management, competitive strategy, KPI monitoring, and measuring product performance, customer satisfaction, operational impact, and revenue contribution.

Provides Tier 1 support for consumer loan back-office and client services teams. Responsibilities include triaging system and process issues, analyzing user needs, configuring systems, creating documentation and letters, translating business requirements into functional specifications, supporting projects, and assisting with training and analytics. The role requires collaboration with analysts and leadership, management of competing priorities, and ongoing improvement of business processes.

Develops enterprise software and database solutions by translating business requirements into technical designs, supporting solution architecture, administering PostgreSQL and SQL Server environments, tuning database performance, maintaining indexes, managing backups and scripts, troubleshooting applications, and providing post-implementation support. The role participates in on-call rotation, follows technology and security standards, collaborates with cross-functional teams, and must be eligible for United States government security clearance.

Establishes and maintains master data standards, including entity resolution, matching, survivorship, identifiers, authoritative sources, and golden records. Partners with business and technical teams to validate implementations, resolve data quality issues, embed requirements into systems and integrations, and lead remediation efforts. Sets monitoring and stewardship practices, evaluates vendor approaches, maintains governance documentation, and communicates data quality and remediation progress through cross-functional leadership.

Designs and manages Azure infrastructure through Terraform and Infrastructure as Code, builds secure CI/CD pipelines with GitHub Actions and Azure DevOps, administers GitHub organizations, automates operational and security tasks, and supports containerized environments. The role monitors development, QA, and performance environments, enforces security and NIST-aligned practices, collaborates with engineering and QA teams, documents processes, researches tools, and mentors team members.