Jobs at Nelnet

Provides operational and technical support for the Enterprise Network team by monitoring queues and network tools, troubleshooting hardware, software, connectivity, and firewall issues, coordinating with technical teams and vendors, documenting incidents, escalating major problems, and maintaining knowledge-base materials. The role also supports automation and shift-left initiatives while translating technical issues into business-relevant language.

Owns reporting and analytics products for K-12 student information systems. Translates school and district user needs into requirements, user stories, metrics, dashboards, and self-service reporting features. Coordinates agile development, data modeling, report releases, documentation, customer validation, adoption analytics, and product prioritization. Ensures accurate reporting, FERPA compliance, appropriate data access, and effective communication with technical teams, customers, sales, and marketing.

Performs accounting activities for multiple real estate joint ventures, including journal entries, account reconciliations, GAAP-compliant financial statements, cash flow statements, invoicing, research, reporting, and accounting project support. The role requires managing deadlines, documenting recommendations, responding to internal and external inquiries, and collaborating across departments. This is a hybrid position for candidates with a four-year accounting degree and at least one year of accounting experience.

Supports institutions implementing FACTS products by providing onboarding assistance, phone support, online training, product guidance, configuration help, data exchange coordination, and follow-up. Maintains onboarding checklists, CRM records, tracking documentation, and monthly activity reports. Collaborates with operations and sales teams to ensure successful transitions, contributes to training materials and process improvements, and manages technical and operational onboarding activities.

Software engineering interns enhance and support internal and external web applications through analysis, design, coding, testing, implementation, maintenance, and support. They collaborate with technology teams, participate in Agile ceremonies and projects, learn relevant technologies, and contribute to Nelnet Campus Commerce products. The role emphasizes software development, problem-solving, teamwork, user experience, and professional development.

Develop cloud-native, full-stack applications for Nelnet’s lending platform using microservices and modern JavaScript technologies. Responsibilities include collaborating with product and design teams, designing and coding application and infrastructure solutions, implementing testing and CI/CD processes, managing cloud environments, building REST APIs, and participating throughout the software development lifecycle. The role emphasizes scalable, high-quality code, architectural contribution, Agile practices, and continuous improvement.

Leads CRM architecture and technology vision across sales, marketing, service, and customer experience functions. Designs scalable CRM solutions, data models, integrations, governance, and security standards; translates business needs into technical solutions; manages technology roadmaps; and provides technical leadership, mentoring, training, and oversight to internal teams and external partners.

Performs corporate accounting activities including budgeting, variance analysis, financial statement preparation, lease accounting, invoice processing, journal entries, GAAP reporting, account reconciliations, and project support. Responds to internal, customer, and supplier inquiries, researches accounting issues, documents recommendations, and collaborates with departments and external organizations. Requires strong Excel, analytical, communication, problem-solving, and organizational skills.

Supports actuarial modeling, forecasting, pricing, risk analysis, experience studies, trend analysis, and loss development reporting. Analyzes insurance datasets, collaborates with actuarial and finance teams, interprets results, contributes to strategic planning, and presents findings. The internship provides mentorship and exposure to actuarial tools and financial risk management.

Provides phone and email support to payers and applicants, assists with account setup and updates, explains account information, researches issues, and performs outbound follow-up. Independently troubleshoots and resolves account problems while meeting department quality, productivity, attendance, and customer satisfaction standards.

Develops and maintains dashboards and reports for financial services, using SQL, Python, Power BI, and Excel. Analyzes data, ensures data integrity, automates reporting, performs forecasting, and identifies trends supporting business decisions. Collaborates with cross-functional teams to gather requirements, improve data quality, investigate root causes, and deliver scalable reporting solutions.

Owns the strategic vision, roadmap, governance, and value realization of the Workday Financials platform. Leads complex Workday and finance-related projects, prioritizes initiatives with finance stakeholders, translates business needs into requirements, manages user groups and change adoption, and presents roadmap recommendations to Controllers and CFO-level leadership. Collaborates with integration, development, and process-owner teams to improve finance processes and platform capabilities.

Administers MongoDB Atlas across production, test, and preview environments, including monitoring, performance tuning, indexing, security, backups, recovery, upgrades, capacity planning, and incident response. Collaborates with development and cloud operations teams to troubleshoot connectivity and application issues. Supports Redis, SQL Server, Azure SQL, and related cloud databases while documenting procedures and improving platform reliability. Participates in on-call support and completes required MongoDB Atlas training and certification.

Build and operate production data pipelines, CDC streams, and Snowflake Bronze-layer infrastructure using Python, SQL, Redpanda, and Dagster. Maintain source adapters, historical snapshots, schema-drift detection, deduplication, data-quality checks, reconciliation, and observability. Collaborate on Silver-layer modeling, governance tagging, CI/CD, containerization, and HVR-to-Redpanda migration. Participate in incident response and develop deeper ownership of orchestration, streaming, data governance, and dbt-based layered modeling.

Leads integrated go-to-market strategies and product launches from pre-launch through market entry. Develops positioning, messaging, demand generation, sales enablement, customer advocacy, partnerships, and market-facing resources. Coordinates internal teams, agencies, contractors, and stakeholders; evaluates market feedback and performance metrics to refine launch priorities, investments, and execution. Builds repeatable, scalable growth processes for new products and services.

Analyze securitized, whole-loan, joint venture, and forward-flow portfolios to assess performance, credit trends, risks, opportunities, and covenant thresholds. Partner with Capital Markets, Finance, Business Intelligence, and leadership to develop analytical frameworks, recurring reports, dashboards, and actionable recommendations. Translate complex financial data into clear business insights while investigating portfolio drivers, supporting decision-making, and using modern analytical tools.

Build and deploy production GenAI solutions on Google Cloud, including agentic assistants, RAG pipelines, model integrations, API tools, and multi-agent systems. Evaluate and tune models, develop LLM testing and regression harnesses, ensure solution quality, and convert client-specific implementations into reusable assets. Collaborate with data engineering, AgentOps, forward-deployed engineering, and engagement teams to deliver secure, reliable solutions for higher education and SLED clients.

Owns the technical relationship between Nelnet’s GenAI delivery team and higher education and SLED clients. Leads discovery, scopes AI solutions, translates requirements into delivery backlogs, surfaces compliance and technical risks, validates acceptance criteria, and advises clients on practical AI adoption. Collaborates with engagement managers, cloud engineers, data engineers, and AgentOps teams to ensure solutions are feasible, compliant, and aligned with institutional needs.

Build and maintain Google Cloud data pipelines and ETL/ELT processes supporting GenAI and RAG solutions. Classify and govern sensitive data using Dataplex and Cloud DLP, enforce access controls, assess AI readiness, and design reusable schemas and data models. Collaborate with engineering, delivery, and client teams to integrate legacy systems, monitor pipeline reliability, conduct data quality testing, document data flows, and proactively identify compliance and delivery risks.

Serves as a liaison among business, IT, DevOps, data, and security teams. Defines requirements, analyzes processes, documents user stories and system specifications, supports backlog prioritization, resolves operational issues, and drives continuous improvements. The role requires business analysis, stakeholder communication, SQL and data analysis skills, and familiarity with technical workflow, diagramming, reporting, and compliance tools.