Jobs at Nelnet

Define and document system scope, requirements, and acceptance criteria for transactional and API-based payment and billing systems. Partner with developers, QA, clients, and vendors to support integrations, migrations, and regulatory compliance. Use AI-assisted tools to accelerate requirements gathering, process mapping, and validation while delivering decision-ready analysis and stakeholder communication.

Interns build and test LLM-based agents, research agent frameworks and tooling, prototype integrations with internal APIs and M365, write code and documentation, participate in reviews, and present findings to AI Lab leadership.

Provide legal support for commercial and corporate matters: draft, review, negotiate SaaS/MSA/SOW/NDAs and vendor contracts; advise business teams on risk-balanced solutions; support corporate governance, M&A, structured finance, and contract lifecycle management; manage outside counsel and develop templates and playbooks.

Lead and grow a market segment from single validated product to multi-product portfolio with full P&L ownership. Start hands-on as product manager (roadmap, prioritization, discovery, GTM), then build and lead product teams, establish sales and operations, define segment strategy, and drive revenue, profitability, and product adoption.

Serve as strategic leader and executive partner for high-value clients: drive long-term growth, lead cross-functional initiatives, influence senior stakeholders, negotiate contracts and renewals, monitor KPIs, and mentor junior team members to align client strategies with enterprise objectives.

Own the client lifecycle for CampusGuard's SaaS and consulting services. Drive onboarding, success planning, platform adoption, compliance outcomes, client health monitoring, risk mitigation, executive business reviews, cross-functional coordination, renewals, and identify expansion opportunities to ensure long-term retention and measurable client value.

Analyze consumer loan operations by building monitoring reports, querying data (SQL/Snowflake), performing root-cause analysis, recommending and implementing operational improvements, managing initiatives end-to-end, and maintaining documentation and stakeholder communication.

Sell services-led technology solutions to SLED (state, local, education) clients nationally. Build pipeline, qualify opportunities, lead capture/procurement, co-sell with partners (Google Public Sector), close complex, multi-stakeholder deals, and maintain CRM/forecasting discipline while representing Nelnet at industry events.

Serve as a bridge between business and technical teams to elicit and document requirements, drive QA activities, develop test plans/scripts, execute functional/regression/UAT testing, report and prioritize defects, and support implementations while ensuring solutions meet business needs and compliance requirements.

Develop and maintain enterprise web applications as part of an Agile team. Write code and automated tests, build and consume RESTful APIs, develop microservices, implement SPAs with Angular, review pull requests, and mentor junior engineers while adhering to OOP and SOLID principles.

Own token economics and cost-optimization for enterprise AI platforms. Instrument LLM workloads, analyze token usage, implement caching/batching and model-tier strategies, build utilization and cost dashboards, recommend and execute cost-saving changes, and translate findings into org-wide best practices.

Manage financial reporting and accounting for tax credit investment portfolios, ensuring GAAP compliance, investor reporting, audits, forecasting, budgeting, risk mitigation, tax credit compliance, process improvements and team leadership for Nelnet Tax Credit Services.

Provide Tier 1 support for Consumer Loans back-office and client services, triage and resolve system and process issues, translate business requirements into functional specifications, create documentation and letters, support projects and training, and collaborate on cross-functional improvements to mitigate risk and improve departmental processes.

Lead end-to-end implementations for higher education clients, configuring payment platforms and ERP integrations. Manage scope, timelines, testing, training, documentation, and cross-team issue resolution to ensure successful client onboarding and adoption.

Own and operate enterprise AI platforms and build/deploy AI Agents across Shared Services. Configure platform integrations (Claude, Copilot, Gemini), maintain reusable assets, enable segments, and apply engineering standards (branching, review gates, CI/CD) for responsible AI deployments.

Monitor and analyze logs in SIEM and observability tools, build/maintain cloud infrastructure, tune detections, investigate alerts, configure logging pipelines (Cribl), participate in change control and audits, maintain security documentation, and stay current on threat intelligence.

Lead development and deployment of machine learning and LLM models, analyze large datasets, build PowerBI dashboards, mentor junior data scientists, and present findings to leadership while automating processes and improving model performance.

Lead and develop a team of trainers for a fast-paced customer experience center. Design, deliver, and maintain training curricula, track effectiveness, coach trainers, collaborate with SMEs and leadership, use modern learning solutions and AI tools, ensure regulatory compliance, and support projects to improve learning outcomes and business results.

Own security and compliance for the Enterprise AI program by building security tooling, policy-as-code guardrails, reusable secure AI components, and observability to detect anomalous model behavior while partnering with Cyber Security and delivery teams.

Technical product owner for AI-enabled capabilities in the software delivery lifecycle. Define and prioritize AI/automation backlog, collaborate with stakeholders and data science, ensure SDLC readiness, evaluate AI performance and risks, drive adoption, and support roadmap, releases, monitoring, and ROI analysis.