Jobs at Nelnet

Prepare and analyze financial and operating data, manage invoicing and reconciliations, post journal entries, support financial statements and forward-looking revenue models, troubleshoot Workday-Adaptive Planning integrations, perform data loads and reporting, and collaborate with internal and external stakeholders on accounting projects and process improvements.

Serve as liaison between business and technical teams to analyze requirements, design solutions, and drive QA activities. Create/maintain requirements and system documentation, develop and execute test plans (manual and automated), write test scripts, report and prioritize defects, lead UAT, and support implementation. Provide usability feedback and ensure solutions meet business needs.

Perform accounting and finance support including month-end close assistance, clerical accounting (lockbox, cash deposits, credit card chargebacks), accounts receivable and billing, help implement a new company-wide financial tool, complete special projects, and provide backup support as assigned.

Manage a national portfolio of consumer financial services lawsuits, arbitrations, and class actions. Develop litigation strategies, assess regulatory and legal risks, collaborate with compliance, risk, and business teams, direct outside counsel, manage budgets, monitor case outcomes, and identify portfolio-wide trends and process improvements. The role requires sound judgment, strong legal drafting and communication skills, business acumen, and experience in highly regulated financial services environments.

Manage relationships and overall satisfaction for assigned FACTS clients using tuition management and financial needs assessment products. Develop client strategies, resolve issues with operations and technical teams, identify expansion and revenue opportunities, support product evaluations, gather competitive information, and coordinate with sales and account management teams. The role requires at least twice-yearly client meetings at school locations, event participation, travel, and remote work from a home office.

Leads FACTS Financial Aid development teams by coaching and developing staff, establishing quality and efficiency practices, supporting hiring and staffing plans, and improving team health. Oversees product and initiative delivery, communicates project and product status, collaborates with Product Owners and stakeholders, supports Agile software projects, and contributes to technical direction, strategic planning, and continuous improvement.

Develops and manages software applications for FACTS Financial Aid Management. Responsibilities include defining requirements with Product and Engineering, writing and testing code, reviewing pull requests, using AI coding tools, and mentoring engineers. The role works primarily within a .NET and Angular technology stack, collaborates with global teams, and contributes to new products and features.

Design, develop, test, implement, and maintain software applications for FACTS Financial Aid Management. Translate user requirements into technical solutions, recommend development approaches, use AI coding tools, and collaborate with stakeholders while managing multiple priorities.

Interns build and test LLM-based agents, research agent frameworks and tooling, prototype integrations with internal APIs and M365, write code and documentation, participate in reviews, and present findings to AI Lab leadership.

Partner with business leaders, stakeholders, and delivery teams to gather and document requirements, analyze processes, and translate needs into user stories and specifications. Refine backlogs, prioritize work, facilitate stakeholder alignment, resolve support issues, and drive continuous process and product improvements. Leverage system knowledge and tools to support project delivery and operational activities.

Leads the enterprise data and AI organization, owning data strategy, governance, engineering, platform direction, and AI/automation execution. Establishes operating models, roadmaps, investment priorities, governance practices, and measurable business outcomes. Partners with C-suite leaders to translate business objectives into data and AI initiatives, while developing directors, managing performance, and building leadership succession.

Lead information security risk management across the enterprise: coordinate risk assessments, audit and SOC support, remediate findings, govern data and controls, support PCI DSS, use GRC tools and AI toolsets, mentor teams, and produce leadership reporting to improve security posture and compliance.

Plans and oversees organizational programs, tracks milestones, budgets, and performance, and prepares stakeholder reports. Leads new-client orientation, training, documentation, and onboarding support while coordinating with internal teams and external partners. Gathers feedback to improve onboarding and program effectiveness. Requires strong communication, organization, critical thinking, project management, and advanced Microsoft Excel skills.

Coordinates product development, release planning, and delivery for student information system state-reporting solutions. Translates education agency requirements, data standards, schemas, and compliance deadlines into product requirements and user stories. Collaborates with agile development teams on data mapping, validation, interoperability, UX validation, documentation, and release planning. Maintains relationships with state agencies and clients, gathers customer feedback, supports training and sales content, and prioritizes product enhancements.

Lead development and deployment of machine learning models, perform EDA and data engineering on large datasets, train models including LLMs and unstructured-data solutions, build Power BI dashboards, automate processes, present findings to leadership, and mentor junior data scientists while working with SQL, Python, AWS/Azure, Snowflake, and Salesforce.

Hands-on AI internship partnering with business units to identify AI opportunities, build research databases, support projects and trainings, document workflows, and present findings to leadership. Interns will assist with AI model work, Agentic AI workflow exploration, data analysis, and cross-team collaboration.

Design, implement, test, and maintain software for a new Scholarship Granting Organization platform. Partner with Product and Engineering to define requirements, write and review code, use AI coding tools, mentor teammates, and deliver reliable solutions in a .NET/Angular environment.

Lead enterprise CRM architecture, implementation, data migration, integrations, administration, governance, automation, and ongoing optimization. Develop the CRM roadmap, manage vendors and competing initiatives, hire and lead support staff, and present strategy to executives. The role requires strong application architecture, database, software lifecycle, integration, project management, data governance, and people leadership expertise, with a focus on enterprise business alignment and regulatory compliance.

Leads implementation and ongoing account management for Scholarship Granting Organizations using the FACTS Grant & Aid solution. Responsibilities include consultative sales support, client configuration, training, awarding processes, reporting, tax-program expertise, escalated issue resolution, process documentation, functionality ticket management, and cross-functional collaboration. The role serves as a subject matter expert while driving customer satisfaction, product utilization, compliance, retention, and operational excellence.

Owns customer relationships during multi-product school implementations, serving as the primary contact from planning through completion. Coordinates internal teams, timelines, communications, configurations, demonstrations, training, issue escalation, and customer expectations. Documents implementation activities, facilitates meetings, supports de-escalations, and uses feedback and lessons learned to improve processes, workflows, documentation, and training.