At Edmunds we’re driven to make car buying easier. Ever since we began publishing printed car guides in the 60’s, the company has been in the business of trust, innovating ways to empower and support car shoppers. When Edmunds launched the car industry’s first Internet site in 1994, we established a leadership position online and have never looked back. Now, as one of the most trusted review sites on the Internet, millions of visitors use our research, shopping and buying tools every month to make an easy and informed decision on their next car. For consumers, we bring peace of mind. For dealers, we make tools to help them solve their problems and sell more cars. How do we do it, you ask? The key ingredients are our enthusiastic employees, progressive company culture and cutting-edge technology. Want to join the team? Read on to find out how!

What You’ll Do:

• Provide first level desktop and mobile device support to all employees, and know when to escalate problems to Sr. members of the team
• Provide support for Service Desk phone line and enter and manage service requests into Service-Now application
• IT Life Cycle support for current hardware and software:
  • Image and deploy new Mac and Windows systems
  • Track and log assets into asset database
  • Decommission, wipe, and complete asset dispositions for old hardware
• Support & administration of Mac and PC client systems and peripherals
• Technical application support for MS Office Suite and Adobe products
• Client support for the Remote User community
• Conference Room maintenance and Audio/Visual support

What You Need:

• 2-3 years of related industry experience in information technology support, specifically in the area of workstation deployment and Windows and Mac operating systems
• Exceptional customer service skills are a must, with an emphasis on quality
• Prior experience utilizing a Helpdesk ticketing system
• Prior experience supporting a mobile and remote workforce
• Specific knowledge of and prior experience supporting:
  • Mac OS troubleshooting and support
  • Microsoft Windows 10 troubleshooting and support
  • Various desktop applications such as MS Office, Adobe Creative Cloud, Crowdstrike or other next gen antivirus, Zoom Web Conferencing, etc.
  • Mobile device support including Android and iOS devices.
• Prior experience in imaging Windows computers using network-based imaging
• Prior experience using Jamf
• Nice to have prior experience using Microsoft System Center Configuration Manager
• Prior experience in using Google Workspace
• Prior experience managing IP telephony systems (Cisco, EvolveIP, etc.)
• Basic understanding of:
  o Windows Active Directory (user account creation, group membership)
  • Networking technologies and protocols such as TCP/IP, DNS, DHCP, and VPN client configuration
  • VOIP Phones, Instant Messaging, Web Conferencing (Zoom), Audio/Visual technologies (televisions, iPads, audio)
  • Google Apps (Gmail, Calendar, Drive)

Edmunds Perks:

• Flexible time off

• 13 Paid Holidays

• Comprehensive Health Benefits (medical, dental, vision, life and disability)

• Flexible Spending Accounts (Employees) and Health Savings Accounts (Employee and Employer Contributions)

• 401K Plan with Company Matching at 50%, up to 6% of employee eligible contribution and vesting after 1 year

• Up to 4 months Paid Parental Leave

• HeartCash matches employee donations to the causes that are important to them 

• 2 Days of Paid Time Off for time to dedicate to social impact causes

• FitCash covers a portion of gym or fitness activity fees 

• Well being sessions and events such as yoga, meditation and walking challenges 

• On-going career development sessions and an annual learning event

• Pet insurance

• Sabbatical leave

• Education Reimbursement

• Plus a coffee bar, frozen yogurt and more!

Working @ Edmunds.com:

Employees think it’s a pretty great place to work and some pretty impressive publications think it is too: we have been recognized as one of the best places to work by the Fortune Magazine and Great Places to Work, LA Business Journal (for the last 6 years!), Computerworld, Built in LA and Inc. Magazine. We've also been identified as one of the best workplaces specifically in Technology and also for Diversity and Asian Americans. If you’re interested in learning more and joining our mission, we’d love to hear from you!

Edmunds will consider for employment qualified candidates with criminal histories in a manner consistent with the requirements of all applicable laws.

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