Senior Service Associate at Morgan Stanley (Atlanta, GA)

| Atlanta, GA
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Senior Registered Service Associates perform operational support and oversight on behalf of the Complex as well as general management support functions and special projects. The role is responsible for daily functions such as document maintenance, money movement, trade support and various approvals. The Senior Registered Service Associate must have the ability to resolve problems using all available resources and escalate matters as necessary.



  • Manage documents, including quality reviews for accuracy and completeness, scanning and electronic filing
  • Oversee and distribute incoming and outgoing mail, including opening, sorting, time stamping and distributing regular and/or overnight mail at multiple points throughout the day
  • Perform basic money movement functions such as check deposits, issuing checks and cash and securities transaction approvals
  • Assist with processing of trade adjustments and responding to operational alerts
  • Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner
  • Support the Service and Risk Management team in audit preparedness through ongoing monitoring of accounts and processes, ensuring compliance with firm policies and regulatory requirements
  • Remedy and/or escalate service breaks to management team
  • If supervisory licenses are held - Possibility of supervisory responsibilities to be delegated


  • Assist with special projects (e.g., recruit onboarding support)
  • Identify Firm services and solutions that support clients' needs including secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile including remote deposit capture features
  • Maintain focus on evolving policy and platform changes, participating in training opportunities and conference calls as needed
  • Perform various other administrative duties on behalf of the branch (e.g., telephone coverage, ordering supplies, facilities support)
  • Serve as a resource to sales, service, risk and Home Office partners on behalf of Service Managers
  • Organize and track progress against operational remediation projects



Education and/or Experience

  • High School Diploma/Equivalency
  • College degree preferred
  • Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
  • At least 5 years of industry experience required
  • Demonstrated strong performance in current role for the prior 2 years, if applicable


  • Strong computer skills and knowledge of Microsoft Office products
  • Exceptional written, interpersonal and client service skills
  • Detail oriented with superior organizational skills and ability to prioritize tasks
  • Team player with the ability to collaborate with others
  • Ability to work in a fast-paced, evolving environment
  • Willingness to obtain Series 9 and Series 10 (SU) for delegation of supervisory functions

Reports To:

  • Service Manager

Morgan Stanley

EOE committed to diversifying its workforce.

More Information on Morgan Stanley
Morgan Stanley operates in the Financial Services industry. The company is located in Rochester, NY, New York, NY, Purchase, NY, Conshohocken, PA, Baltimore, MD, Richmond, VA, Westlake, OH, Beavercreek, OH, Tampa, FL, Kansas City, MO, Omaha, NE, New York, NY, San Francisco, CA and San Francisco, CA. Morgan Stanley was founded in 2022. It has 87899 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 259 open jobs at Morgan Stanley, click here.
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