Job Description:

Business Development Support

• Leads a Business Development Support area consisting of multiple teams.
• Sets departmental priorities and allocates resources to align with business objectives and annual plan.
• Develops and implements policies to ensure client satisfaction and leads key initiatives.
• Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.
• Manages the performance of assigned staff.
• Coaches and guides on project management.
• Participates in long-term or strategic planning for the Business Development Support function designed to improve the overall client experience and improve team productivity and quality.
• Leverages analytics and tracking data to set strategic priorities on initiatives designed to improve the Business Development Support experience.
• Works closely with sales force and relationship managers to determine needed improvements through review and analysis of problems reported.
• Maintains relationships with senior business and sales leaders to report trends and needs.
• May provide forward-looking and strategic insight on Business Development Support issues to drive future revenue growth.
• Serves as a subject matter expert in technical aspects of sales analytics and is responsible for generating recommendations based on data.
• Resolves the most complex issues or inquiries from senior-level or key individuals at clients, as needed.
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Provides feedback at the most critical times.
• Manages Business Development Support area through other managers.
• Responsible for the achievement of area goals and objectives, talent management and supervision of team members.
• Area supports a variety of complex client accounts.

Qualifications:

• Bachelors degree or the equivalent combination of education and experience is required.
• Advanced/graduate degree preferred.
• 10-15 years of total work experience in sales preferred with at least 3-5 years of management experience preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.