Senior Director of Operations at Keap (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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With under 400 employees, Keap is a medium-sized business based in Chandler, Arizona, and serves to liberate and empower entrepreneurs, to strengthen families, communities, and economies. When you ask most Keapers, whether past or present their favorite part of working at Keap, the response will have something to do with our people, affectionately known as Keapers.

At Keap, we ask that you build connections with your team and/or cross-functional teams. You will create meaningful work that makes a difference in how you develop your career and how you contribute in leading our Sales and Marketing Automation platform that's built on 20 years of experience working with small businesses; to grow their sales and save time in the process.  All in an environment with others who are passionate about driving success through collaboration, energy and fun.

As the Sr. Director of Operations, you will lead the internal operations and systems teams.  You will develop to ensure the internal road map plan is fulfilled based on agreed upon milestones and ensure the quality of deployments, you will partner with internal stakeholders to ensure the operations teams fulfill the needs of the business and assists with delivering on the navigation plan goals. 


  1. Create, maintain, and communicate Operational Roadmap for Systems, Strategy, Security, and Data Governance
  2. Ensure consistent delivery of enhancements, and bug fixes to ensure daily operational excellence
  3. Partner with Operations Business Stream Managers to improve SaaS business practices across the organization

Daily Responsibilities:

  • Lead, develop, and mentor a high performing team of Managers with a diverse range of skills and experiences
  • Communicate Organization vision, strategy, and priorities that drives progress towards technology roadmaps
  • Oversee agile project management, system development, quality assurance, and security processes ensuring visibility and predictability for internal stakeholders
  • Develop Metrics pertinent to System Development (Project Delivery, Cycle Time, Quality SLO) and Internal Customer SLOs
  • Create environment for all Business Streams to be self-governing organizations who are accountable for their own performance and delivery commitments
  • Ensure team members are held accountable to their commitments, and rewarded for exceeding their goals
  • Exhibit a desire for continuous learning and sharing of new knowledge within the organization
  • Ability to communicate with and understand the requirements of professional staff in area of specialty and communicate these requirements to technical and non-technical staff
  • Encourage new ideas and accepts mistakes, failures, and successes as date for future innovations
  • Listen with empathy and concern to all employees reinforcing an open-door policy


  • Extensive knowledge of Salesforce, NetSuite, Jira, Confluence, and/or other enterprise related software
  • Bachelor's Degree or greater in Information Systems or related degree, and/or relevant experience
  • Minimum of 3+ years’ experience leading operations at a SaaS company
  • Deep experience with documenting and creating process flow maps
  • Prior experience leading a billing management transition, and Business CRM implementation
  • Process improvement facilitation experience required
  • Strong communication and influencing skills across multiple workgroups and departments
  • Expert at setting SMART goals/objectives for employees to deliver desired business results
  • Exposure to Chargebee is a plus!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are typically Monday-Friday, between the hours of 6 a.m. to 7 p.m.

Our Keapers bring the hustle, grit and passion to everything they do; all while doing it from the place they work best. Through our 7 core values, you will be expected to:

  • Listen to, care for, and serve the diverse people central to our purpose (We Genuinely Care)
  • Have a forever curious, learn-it-all mindset and value learning over knowledge (We Learn Always)
  • Face challenges with grit and optimism to achieve your goals  (We Own It)
  • Build trust through transparency and open, authentic communication (We Build Trust)
  • Work with humility and gratitude to work collaboratively (We Check Ego)
  • Believe in people and champion their dreams (We Dream Big) *as well as your own
  • Work as one team, unified in our Purpose and Mission (We Win Together)

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.

Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.

More Information on Keap
Keap operates in the Software industry. The company is located in Chandler, AZ. Keap was founded in 2001. It has 379 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 9 open jobs at Keap, click here.
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