Empower the Individual Through Crypto

Gemini is a crypto exchange and custodian that allows customers to buy, sell, store, and earn more than 30 cryptocurrencies like bitcoin, bitcoin cash, ether, litecoin, and Zcash. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York State Department of Financial Services and the New York Banking Law. Gemini was founded in 2014 by twin brothers Cameron and Tyler Winklevoss to empower the individual through crypto.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it's a movement.

About Nifty Gateway

Nifty Gateway is the premiere, all-in-one platform that makes it easy to buy, sell, and store digital art and collectibles, otherwise known as Nifties (or NFTs). Nifty Gateway was founded by Duncan and Griffin Cock Foster in 2018, and acquired by Gemini in 2019, with the belief that crypto networks and the blockchain have the power to fundamentally change the art world by creating greater choice, independence, and opportunity for artists, creators, and collectors.

At Gemini, our mission is to empower the individual and that includes giving our employees flexibility of choice — our Office Optional Policy allows employees to choose to work from one of our physical locations or from home.

Select roles that are location-specific will still be eligible for flexible schedules.

The Department: Nifty Gateway - Collective Services

Our Collector Services team has one goal - raise the bar on collectors expectations in the NFT ecosystem, establishing Nifty Gateway as the premier destination for collectors. This means exploring collector-centric services and offerings designed around their behavior and needs.
As the front-line for our HNW collectors, our team is incredibly self-sufficient and creative, able to present themselves in a professional and competent manner, reassuring our collectors that they are in the very best hands.

The Role: Senior Associate, Collector Services, Nifty Gateway

High value clients have special expectations, and navigating high value customer relationships takes a specific set of skills. We are looking for people who have worked with high value clients in the past and can help us keep high value Nifty Gateway clients happy.

At Gemini, our Collector Service Advisors work alongside the brightest minds in a fast-paced and evolving industry. They ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction, with a specific focus on our highest value clients.  We are looking for a brilliant, self-motivated, personable hands-on individual who is hungry and eager to learn. The ideal candidate is a highly organized detail-oriented, self-starter with the desire to make an immediate impact and the ability to work through the unexpected. They are excited for a unique opportunity to make a real impact in an exciting and growing company.

This position is full-time at Gemini’s Singapore office.  

Responsibilities:

• Build relationships with value customers, understand their expectations and help them address issues as they arise
• Manage flows of inbound customer requests from high value clients via email, chat and phone
• Identify and assess customers’ needs to achieve resolution
• Listen to feedback from high value customers to determine needs
• Work with interdisciplinary teams (i.e. Engineering, Compliance, Security, Gemini BD), escalating issues and collaborating with appropriate parties to establish protocol on new processes

Qualifications:

• Min. 4 - 6 years experience in supporting high value / high net worth clients
• Demonstrated ability to proactively and strategically manage clients, and stay ahead of their needs and expectations
• Experience and comfort solving complex problems from end-to-end
• Willingness to travel within APAC region
• Comfort with flexible hours, including weekends - for event coverage, etc.

It Pays to Work Here

We take a holistic approach to compensation at Gemini, which includes:

• Competitive Compensation and Profit-Sharing Equity
• Flexible vacation policy
• Retirement Plan Matching
• Generous Parental leave
• Comprehensive health plans
• Training and professional development

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know.

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