JPMorgan Chase
Columbus, OH

Risk and Controls Application Support Lead at JPMorgan Chase

| Columbus, OH
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Job Description An Application Support professional's dedication to innovation is essential to what keeps our company moving and thriving. Here, you'll oversee application issues throughout: troubleshooting, maintaining, identifying, escalating and resolving them as needed. You'll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you'll dig into root cause analysis, production changes, budgetary and staffing issues. You'll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.'s global network of innovators.
Responsibilities:
  • Manages and tracks completion of targeted technology control assessments including risk and control self-assessments, application, infrastructure, and/or location assessments and testing.
  • Provides guidance regarding control-gap remediation and compensating controls, oversees action plans and resolution of control issues/breaks with LOB partners.
  • Identifies risks; develops, drives, and ensures implementation and effectiveness of firm-wide or LOB-wide management policies and controls solutions.
  • Supports the development of control options for identified risks.
  • Monitors of the control environment regarding all technical and operations process.
  • Reviews key controls metrics and engages stakeholders appropriately to ensure adequate control management.
  • Engages stakeholders and lead governance forums for awareness, resolution or escalation.
  • Assists in leading organizational, operational, and/or technological change by defining strategies, frameworks, and up-ward reporting.
  • Primarily accountable for one or more functions/job families.

Qualifications:
  • BS/BA degree or equivalent experience.
  • At least six years of experience in audit or technology controls including but not limited to policies and standards, risk and control assessments, access controls, control remediation, regulatory compliance, technology resiliency, risk and control governance and metrics, incident management, secure systems, development lifecycles, vulnerability management and data protection.
  • Proficient in the following:
    • Risk and Issue Management.
    • Technological, Organizational and/or Operational Change Management.
    • Conflict resolution.
    • Negotiation/Stakeholder Management.
    • Controls.
    • Partnership and Influence.
    • Critical Thinking (anticipates problems and establishes methods to mitigate project/program risks).
    • Executive communications for senior management.
  • Knowledge of system development life cycle concepts with an ability to quickly learn a complex, distributed computing environment.
  • Solid understanding of internal control concepts with the ability to evaluate and determine the adequacy of controls by considering business and technology risks in an integrated manner.
  • Knowledge of distributed technologies considered a plus, along with a good understanding of controls related to operating system and database platforms.
  • In-depth knowledge of business continuity, its methodologies and standards, data center recovery, IT infrastructure, architecture, delivery, & implementation experience.
  • Ability to manage multiple tasks concurrently in an efficient and effective manner with minimal supervision.
  • Team player who works well individually and in teams, shares information and collaborates with colleagues.
  • Enthusiastic, self-motivated, strong interest in learning, effective under pressure and willing to take personal responsibility / accountability.
  • Experience conducting infrastructure, application, or business process audits is required.

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
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Technology we use

  • Engineering
  • Product
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    • SqlLanguages
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    • ConfluenceManagement
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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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