Regional General Manager

Who We Are at Elemy:

Elemy is building the first managed marketplace for in-home chronic medical care, starting with pediatric autism. Our AI-powered technology matches families with like-minded therapists, resulting in better care that helps children learn new behaviors and reach life-changing milestones. Children receiving care with Elemy report a 13% increase in communication skills, 80% reduction in problem behavior, and 140% increase in skill adoption within six months - amazing milestones that further our mission each day. 

Since launching in April 2020, Elemy has become one of the fastest-growing healthcare companies in the United States, scaling from four employees to more than 1,300 employees in less than 18 months. The company is backed by some of the most prominent investors in healthcare and technology, including SoftBank, Goodwater, General Catalyst, Founders Fund, SignalFire, e.ventures, and 8VC.

Interested in learning more? Watch a mother detail her Elemy experience on NBC News, read Bloomberg’s take on our Series B, listen to Elemy CEO, Yury Yakubchyk, discuss destigmatizing mental health on Spotify, or check out why Dr. Henry Roane was awarded the highest award of its honor in ABA therapy, the American Psychological Association Nathan H. Azrin Distinguished Contribution to Applied Behavior Analysis Award. 

Regional General Manager at Elemy

As a Regional General Manager (“RGM”), you will lead our rapid growth in Autism Care in one of our focus regions. Specifically, you will be fully responsible for the top and bottom line results of your region, family and clinician growth, quality of care, and family and clinician satisfaction and retention. You will oversee a large direct, globally distributed team of corporate and clinical staff and you will be a critical cross-functional leader across Growth, Product, and more. You will draw on previous experience to develop growth strategies, create business models, and leverage data to assess team success and improve service delivery. 

What You’ll Do

The RGM will report into the Head of the Autism Care organization. The responsibilities of the regional RGM will be to:

• Join the Autism Care leadership team with a critical say in company-level decisions and strategies. 

• Own full responsibility of regional metrics, including: delivery of clinical outcomes, revenue and contribution, clinician and family growth, employee satisfaction and retention, family satisfaction, clinical utilization, and operational efficiency.
• Identify top talent and build the management team across the organization. Recruit, retain, motivate, and develop high-performing employees.
• Craft and execute the long-term strategy for Elemy’s operations and develop the process, technologies, and people that will drive growth and profitability in partnership with Product, Engineering, Design, Marketing, and Business Development.
• Balance supply and demand in your markets, ensuring supply isn’t a bottleneck for growth or a drain on profitability. 
• Create and maintain a culture of speed, accountability and employee engagement across all locations and disciplines.
• Provide thought leadership over all aspects of operations as well as customer, clinician, and internal systems for Elemy with the ability to balance quality of care with growth and scalability. 
• Define, measure, and optimize KPIs reflecting every part of your business.

Who You Are

Leader

• Successfully built world-class teams from the ground up. Understands how to create a robust, dynamic organizational culture with an exceptionally high bar for talent. 
• Effective cross-functional leader across a diverse set of teams and functions. Experience aligning cross-functional teams around OKRs.
• Mission-driven, values-oriented leader who creates cultures of inclusivity and collaboration.

Operational Excellence

• Analytical and metric/data-driven style – superior quantitative and analytical skills with comfort in collaborating with technology teams and quickly moving forward with most (not all) of the information available
• Expert at developing, implementing, and optimizing repeatable operations at scale.
• Extensive experience with change management and continuous improvement.
• Enable real-time KPI transparency and management with a strong emphasis on input metrics that drive results through deep ownership at all levels of the organization. Add data fluency throughout the entire operations organization
• Proven success in building an organization to deliver an unmatched customer experience.

Culture Add

• Entrepreneurial self-starter with a high level of energy, dedication, and an unrelenting drive to succeed.
• Strong problem solver with high EQ who can build a vision and execute in an ambiguous environment.
• Decisive and action-oriented, yet collaborative. Thrive in a fast-paced culture, finding comfort in discomfort and continuously improving to find creative solutions.
• People-oriented leader that can introduce operational rigor while ensuring employees are accountable for and fulfilled in their work.
• Great mentor. Can listen, support, teach, and inspire while remaining coachable.
• Impeccable integrity and high ethical standards.

*****

At Elemy, we are a globally-distributed team with many of our team members located throughout the world, including in the following cities: San Francisco, New York, Los Angeles, Miami, Toronto, Montreal, and Kyiv. While everyone currently works remotely, we envision a future that balances face-to-face collaboration with a remote-friendly environment.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Elemy is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience. 

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