Quality Technician

CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customer's needs. 

Since our inception in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.

At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum. We believe in being:

CUSTOMERS FIRST

We love numbers, but we’re obsessed with customer satisfaction. Their happiness is always our number one goal.

DATA-DRIVEN

The proof is in the data. At Resident, we look to real-time analytics to continually improve our products and customer experience.

PRODUCT FOCUSED

The best products at the best prices. A beautiful home should be comfortable, high-quality, and most of all attainable.

We’re not here to reinvent the wheel, we’re here to make it spin faster. Our team has decades of experience in the D2C space. We use that expertise to create brands that consistently outperform and challenge the status quo. If you'd like to be a part of our team as we continue to be a leader in e-commerce disruption, please reach out to learn more.

ABOUT THE ROLE: 

As the Quality Technician, you will check the quality of incoming, in process and outgoing material and products. You will be a firm advocate of quality on the production floor. The ideal candidate will possess a trained eye for detail and will be reliable and committed. Knowledge and comprehension of quality methods and standards is essential.

The Quality Technician will spend a majority of the day on the production floor product quality. The goal is to ensure that our products meet engineering specifications and exceed our customer's high standards.

KEY RESPONSIBILITIES:

• Work closely with the QA Manager and Quality Lab Technician to maintain and improve quality standards and testing procedures.
• Conduct incoming materials inspections on foam, mattress covers, fire socks and other components.
• Assist the QA Lab Tech with quality and durability tests on materials, such as foam, textiles, zippers, color matching and bonding agents.
• Assist in testing foam and textile samples for tolerance under tension, compression, and variable environmental conditions to help determine product durability and performance.
• Review Start of Shift inspection sheets and perform line side random inspections to assess product quality.
• Assist Production and Receiving teams on quality related issues and accept or reject products based on quality standards and specifications.
• Review Quality Hold and Nonconforming log daily
• Verify all rejected and non-conforming product is tagged and labelled correctly
• Have a basic understanding of the qualifications needed for ISO 9001 and ISO 17025.
• Perform other quality related task as needed to help the company meet all quality objectives set by Management and the Quality Manager.

JOB SKILLS & QUALIFICATIONS:

• Proven experience as quality inspector or relevant role
• A keen eye for detail and a results-driven approach
• Responsible and trustworthy 
• Familiarity with quality measurement tools.
• Knowledge of quality control standards and testing methodologies
• Be able to read a tape measure and other measuring devices (test given)
• High School diploma or equivalent.
• Be able to handle and move objects weighing up to 50 lbs.

ESSENTIAL PHYSICAL FUNCTIONS 

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. 

The employee is often required to stand for extended periods of time. The employee is occasionally required to walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.  Employee may be required to lift 10-50 lbs. 

WORK ENVIRONMENT 

The employee will generally be housed in a shop environment.  The noise level in the work environment is usually moderate to loud.  Personal Protective Equipment is provided and required. 

Note:  Nothing in this job description restricts management’s right to assign or reassign responsibilities to this job at any time. 

Resident is a privately-held company headquartered in San Francisco, CA, with offices in New York City, London, Tel Aviv, and manufacturing operations in Jeffersonville, IN.  Learn more at: https://www.residenthome.com

Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Resident Home participates in E-Verify.