Professional Services Supervisor

+ 1 more | Remote
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Description & Requirements
About the Role:
The Supervisor, Professional Services oversees the work of a team of BI/Data professionals participating in a project team or client engagement with responsibility for performing BI development, data conversion, and Crystal Report writing tasks and producing quality deliverables. They perform in both people management and a technical leadership capacity.
What You'll Do:
  • Establish schedules for the BI/Data team and track progress.
  • Provide input to shaping the vision, strategy, and execution of Epicor's professional services business.
  • Monitor and communicate internal expectations on key business metrics such as utilization, revenue generation, responsiveness and communication to clients, client satisfaction, and employee education.
  • Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs.
  • Coach team on methods of staffing and project delivery to accelerate backlog consumption and increase revenue, while maintaining a focus on customer satisfaction and success.
  • Answer sales and consulting questions for new customer discoveries.
  • Participate in pre-sales presentations, services planning, proposal response, proposal preparation and work planning development.

What You Need to Succeed:
  • Expert-level SQL Server programming experience (used for almost all integrations), including SQL Agent, SQL Mail, and SQL Server administration knowledge
  • BisTrack application knowledge
  • Effectively communicate with customers, field consultants, executives, and co-workers.
  • Strong organizational, project management, and time management skills.
  • Analyze customer problems and make recommendations for improvement.
  • Ability to present in sales meetings, face to face, or remotely.
  • May work at client site from time to time.
  • Ability to travel up to 25%.

Additional Skills That Could Set You Apart:
  • 7+ years applicable experience and demonstrated success/knowledge
  • 2+ years managing and developing employees
  • 2+ years of product support or consulting experience preferred
  • Ongoing technical certifications to keep up with industry
  • Bachelor's degree (or equivalent experience)

Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks

What are Epicor Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
Paid industry certifications

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