Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Product Support Representative - Remote Illinois

Product Support Representative

Portray a positive image of Allegion by employing a solutions-based approach to resolving and/or answering inquiries of customers through, troubleshooting, and technical product knowledge. This position will interact with various internal customers including Product Support, Sales Support, Engineering, Sales, Marketing and Operations. They will also interact with various external customers including distributors, facility managers, locksmiths, and others as needed.

What You Will Do:

• Develop a technical understanding of Allegion products. Primary focus on Door Control (Closers and Operators
• Provide positive customer experiences through phone, email, IM and other interaction types.
• Analyze customer requirements and develop customized product recommendations and templating plans based on those requirements.
• Assist customers with product specifications and applications.
• Perform analysis of field situation based on verbal or written customer input.
• Populate CRM database with details of customer interactions.
• Develop working knowledge of all catalogs, price books, tech manuals, website, and business systems.
• Provide support to Operations, Order Entry, Sales Support and other departments within the organization as required.
• Maintain awareness of all Allegion policies, guidelines, and procedures to ensure compliance.
• Visualize specific product geometries and/or electrical pathways in order to form an engineering level understanding of customer communications
• Support work around NPD, document reviews, process improvements, sustaining projects, and other areas as assigned

What You Need to Succeed:

• 2-year degree or equivalent work experience, preferably in the hardware industry.
• Minimum of basic Mechanical and Electrical knowledge.
• Minimum 3 years of related industry/ service experience.
• MS Office, relevant business systems for Allegion, CRM database, basic knowledge of technical services processes.
• Basic working knowledge of products across Allegion brands.
• Understanding basic customer needs and expectations. Providing prompt and effective resolution to requests. Possess a strong problem-solving ability and analytical mindset. Utilize basic product knowledge to provide customers with solutions around their total opening.
• Ability to work with various internal customers including product support, marketing, sales and operations in a virtually managed, collaborative team setting.
• Collaboration, Performance, Business Acumen.
• Excellent verbal and written communication skills. Ability to clearly communicate solutions in ways the customer can understand and successfully implement.
• Ability to work in a cross-functional, collaborative team setting. Less than 5% travel.

Allegion is a Great Place to Grow your Career if:

• You are seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
• You value personal well-being and balance, because we do too!
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You'll Get from Us:

• Health, dental and vision insurance coverage, helping you "be safe, be healthy"
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can "serve others, not yourself"
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Apply Today!

Join our team of experts today and help us make tomorrow's world a safer place!

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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