Principal, Client Service (Pittsburgh, PA)

| Pittsburgh, PA
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About BNY Mellon

BNY Mellon is a leading Global Systemically Important Financial Institution that is dedicated to helping clients manage and service their financial assets throughout the investment lifecycle. Our Investment Management and Investment Services businesses help individuals and institutions invest, conduct business, and transact in markets all over the world. BNY Mellon's employees are in 35 countries and serve more than 100 markets. BNY Mellon has approximately $45.5 trillion in assets under custody and administration, and more than $2.3 trillion of assets under management. In addition, the Company is the world's largest provider of Corporate Trust and Depositary Receipt services and a leading provider of Broker Dealer, Liquidity, Payment and Global Markets services. BNY Mellon ranks as the 9th largest global asset manager.

About this opportunity:
  • Independently works with large, complex external clients to resolve the most critical and complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • May resolve atypical or or highly complex issues and/or escalate to management as appropriate.
  • May serve as subject matter experts on BNY products and services. May lead staff on specific projects and resolution of client issues.
  • Leads team members across multiple lines of business in providing support to major clients, whose partnership with BNY Mellon may have a broad & significant impact on the business, in addressing and resolving the most complex operational and technical issues and ensuring requests are executed.
  • Applies advanced problem solving skills, judgement, and extensive experience to analyze information.
  • Uses masterful communication skills to deliver high quality service to a specialized client base.
  • May contribute to the development of strategic initiatives that are designed to improve client service experience.
  • Typically provides senior leadership at assigned clients information related to BNY Mellon's products and services representing a broad array of lines of business and geographies, leverages a superior understanding of broader BNY Mellon services and offerings. Leads senior level or key individuals at clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
  • Resolves the most critical and complex or non-routine client issues or inquires, as needed.
  • Leads resolution of issues escalated by more junior team members.
  • Maintains relationships with business leaders to report client trends and needs.
  • Uses superior knowledge of client issues and needs to lead business development efforts.
  • Uses superior understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
  • Provides strategic guidance on internal activities and initiatives designed to improve the client experience.
  • Uses knowledge of client services best practices and BNY Mellon client needs to lead the team's development of process improvements.
  • Supports multiple, and the most complex client accounts whose partnership with BNY Mellon may have a broad & significant impact on the business.

Qualifications:
  • Bachelors degree or the equivalent combination of education and experience in business management or related field is required.
  • 10-12 years of total work experience in Project Management preferred.
  • Excellent written and verbal communication skills required.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
More Information on BNY Mellon
BNY Mellon operates in the Fintech industry. The company is located in New York, NY. BNY Mellon was founded in 2022. It has 41739 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 218 open jobs at BNY Mellon, click here.
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