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Presales Platform Architect, Partner Design Studio - SecOps at ServiceNow (Washington DC or Remote)

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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferable, and the desire to dream big makes for great candidates.
Job Description
The ServiceNow Partner Design Studio is seeking a Platform Architect with Security Operations background to join our team. We utilize human-centered, design thinking tools and mindset to achieve exponential results. Some teams say they change the world, we have actual examples.
The Partner Design Studio is part of our pre-sales organization. We are focused on solely on co-creating innovative solution with ServiceNow partners. Our team brings technical expertise, real-world experience, strong executive engagement skills, and an inspirational mindset to help our partners understand the opportunities of the "platform of platforms" vision. We act as technical leaders for our partners most complex solutions, designed to ensure they can realize the value they need. We do this by leveraging best practices and industry standards to architect best-in-class solutions.
In collaboration with partners and ServiceNow Alliance Managers, and the Design Studio Architect will lead stakeholders through the process of creating partner-branded offerings based on the ServiceNow platform and technology. The ideal candidate will be able to advise our partners to develop technical capabilities and guide them throughout the process of creating innovative customer-ready offerings. In addition, the candidate will be able to lead strategic conversations based on industry, market, and horizontal positioning to help the partner find best opportunities in which to deploy ServiceNow as a solution.
What You Get to Do
• Engage at the highest levels within market-making strategic partners as the technical guide.
• Build and maintain unequivocal expertise in the ServiceNow SecOps domain to serve as a go-to resource for partners.
• Engage with partner teams and key decision makers to understand business imperatives and partner specializations.
• Take a lead role in technology conversations with partners, serving as an evangelist for ServiceNow platform and technology capabilities.
• Collaborate on Business Plan creation, working with the partner to determines goals, strategy, and measurable objectives.
• Work with partners to document user personas, uncover market needs, and partner with cross functional teams to bring offerings to market.
• Develop clear understanding of partners' solution offerings, markets addressed.
• Develop clear understanding of designated partners' capabilities, capacity, cocreating goals and strategies.
• Based on level of integration and strategic nature of partner, determine resource allocation towards partner efforts.
• Help define offerings and assist in project scoping.
• Determine capabilities needed to successfully create, operationalize, and deliver offerings.
• Identify gaps in partner capabilities and direct appropriate teams and resources to fill
• Once solution goals are defined, work to create handoff with Solution Development team for build phase.
• Cultivate relationships and manage communications with ServiceNow field to promote solution offerings.
• Travelfor partner, customer, and organizational activities up to 50%.
• 5+ years Security Operations, CyberRisk ,GRC, Risk Management, IT Risk or similar
• SaaS experience is preferred.
• 10+ years of technical sales, pre-sales or similar experience.
• Material experience in working with technology partners, either at a partner or OEM.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Familiarity with key Risk areas such as Compliance, Regulatory Change Management, IT Risk Management, CyberRisk, Fraud, and the like.
• Industry knowledge in Financial Services, Banking, Healthcare, Manufacturing, and similar a plus.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
• Talented at explaining complex topics clearly and concisely; effective at providing practical guidance; able to demonstrate and present at the highest level.
• Experience working in a large corporate enterprise, government environments, engaging at the CxO level.
• Superior verbal and written communication skills, facilitation skills, and impeccable communication habits.
Experience that will help you stand out:
• Business development.
• Solution developing on competitive platforms.
• ServiceNow platform development experience.
• ServiceNow certifications.
• Risk/CyberRisk certifications and or demonstrable training
To be successful in this role you have:
• Ten or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.
• Successfully lead diverse teams to reach challenging goals and can leverage organizational networks to get things done.
• A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.
• Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms
• A proven track record of success with Enterprise Architecture or Application Architecture; pre-sales in a software vendor, in a large Enterprise or professional services environment.
• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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