Description

Position at Dominion Market Activator

SUMMARY: The Performance Manager (PM) will work intimately with clients to incorporate best practices and process improvement strategies as they pertain to Activator product usage and marketing. The Performance Manager will deliver these strategies to customers by conducting regularly scheduled consultative calls.

ESSENTIAL DUTIES: Includes the following (other duties may be assigned):

Strategically Support Assigned Customers

• Provide strategic, proactive consultative services to the assigned customers within the assigned Book of Business (BoB) in order to ensure/increase utilization of all Company products and services, thereby decreasing attrition and increasing retention.
• Utilize advanced strategies when encountering and overcoming objections.
• Maintain a 100% retention rate on BoB.
• Regularly analyze the overall "health" of assigned customers, identifying areas for improvement and new opportunities that are a good business fit for the dealership.
• Collaborate with assigned customers to create custom programs or business initiatives that increase brand awareness and support both Company's and the dealer's business objectives.
• Act as the "champion" within the Company for the customer, leveraging resources/teams such as Marketing, Client Services, Co-Op and Compliance.
• Proactively communicate customer issues within the Company and manage assigned issues through to resolution, ensuring all appropriate people/groups are made aware of the ongoing status and final outcome.
• Continually promote a strong, positive "Company presence" within the customer's business.
• Generate and communicate upsell opportunities by submitting leads and promoting sales opportunities.

Follow-Up/Reporting Activities

• Work closely with subject matter experts to ensure customer issues are captured, logged and managed (including escalation management) successfully through to resolution.
• Schedule and manage task assignments, projects, activities, deadlines, account assessment ranking using Hubspot.
• Create/Review/Analyze/Manage reporting for assigned customers, providing regular, ongoing reports (and presentations, as appropriate) as a way of reinforcing the ROI value proposition of all Company products and services; or as a way of identifying new opportunities to expand/enhance the use of Company products and services.
• Schedule and conduct regular business review meetings with all customers in order to review account status, discuss new ideas/strategies and other pertinent topics.
• Participate in regular meetings with management(e.g., 1:1s, weekly team meetings, etc.) in order to review account statuses related topics.

Other Activities

• Conduct on-site visits with dealerships as assigned.
• Work with team members to share best practices, success stories, and develop and maintain a list of reference-able accounts for marketing, testimonials, and referrals for the sales team.
• Perform specific job-related activities and other projects, as assigned.

LOCATION: This is a remote position.

TRAVEL REQUIREMENTS: Travel is not a standard requirement of this position, but some travel to dealership accounts occasionally may be needed.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibility.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty consistently and satisfactorily. The requirements listed below are representative of the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: This position requires a minimum of 2-3 years of related experience - in particular, automotive experience with service and fixed ops experience and sales experience - or an equivalent combination of education and experience. Bachelor's degree is preferred but educational requirements may be minimized if a candidate has previous automotive or marketing experience.

OTHER SKILLS, ABILITIES and REQUIREMENTS:

• Excellent communication, organizational, and planning skills
• Good level of automotive industry knowledge, especially in sales
• Working knowledge of dealership processes and an ability to create, train and implement best practices around our Activator Series products
• Knowledge of or ability to learn additional DDS products at an expert level
• Ability to develop and perform consultative sessions based on needs discovery with the client
• Experience in delivering high impact web meetings to business owners
• Understanding of email marketing and campaigning
• The ability to multi-task is a must
• Excellent phone skills and customer service skills are essential
• Ability to work both independently and in team environments
• Experience utilizing Word, PowerPoint, and Excel is a must

About DE

Dominion Enterprises (DE) is a leading digital marketing and software services company offering client solutions across multiple business verticals. Our customers rely on our B2B cloud SaaS solutions to establish their online and mobile brands, generate leads, and manage customer relationships through our Homes.com, Dominion Dealer Solutions, Dominion Business Solutions / DX1, Travel Media, and Franchise and Business Opportunity divisions. Our B2C web and mobile applications include Homes.com, HotelCoupons.com, FranchiseOpportunities.com, FranchiseGator.com, Franchise.com, and BusinessBroker.net.
About 2,000 employees reside and work in our Norfolk, VA home office and in offices across the U.S.A, Our employees will tell you about our collaborative, innovative, team-oriented work environment, excellent career enrichment opportunities, community service opportunities, competitive earnings, and a comprehensive benefits package that includes a generous 401(k). DE is an equal opportunity employer and supports a diverse workforce. DE is a drug-testing employer.