Eaton's Electrical Division is currently seeking an Order Manager to join our team. This position is based at our Raleigh, Asheville NC or Richmond, VA location.
Position Overview:
The Order Manager will be responsible for providing internal and external sales support. This position will manage orders to include order entry, backlog management, and leverage all available resources to meet customer expectations while creating a positive customer experience.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.
In this function you will:
- Provide general order management to include; order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting, and status/tracking of orders.
- Collaborate with sales, Eaton manufacturer representatives, Eaton business partners, purchasing, credit, and legal departments in an effort to drive order issue resolution and customer satisfaction. Provides solutions and alternatives to customers in order to meet needs.
- Proactively communicate in a timely manner with customers about order verification, order status, pricing and shipment status. Coordinates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
- Challenge cross functional processes for continued business improvement.
- Proactively run and analyze reports to determine orders to be released to meet revenue numbers and customer demand.
- Manage order backlog to ensure forecast accuracy for the business unit.
- Assist with the facilitation of the Return Material Authorization, credit, and re-bill processes.
Qualifications
Required Qualifications:
- Bachelor's Degree from an accredited institution
- Minimum of 2 years of experience in customer support, or supply chain experience
- Must be able to work in the United States without corporate sponsorship now and within the future
- No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Raleigh,Asheville NC or Richmond VA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications:
- 3+ Years of accounting experience in a manufacturing environment
- Proficient with computer and software tools - including advanced Excel capabilities, advanced database knowledge (SAP, Oracle Service, OBIEE) and other PQD related software programs.
- Previous experience in order management, logistics or supply chain
We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.
- Flexible work options to help balance work/life demands (at participating Eaton sites)
- Healthcare/retirement savings programs
- Competitive compensation packages to reward skills and performance
- Tuition assistance or financial help for ongoing learning and development
- Health, Dental, Vision & Wellness programs
- Donation matching (U.S., Canada, Puerto Rico)
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
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Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]
What you will get from us
Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.
We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.
We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Job: Sales
Region: North America - US/Puerto Rico
Organization: CPDI CPS Critical Power Solutions Division
Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time