Operations Supervisor at Healthmine (Remote)

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JOB TITLE: Operations Supervisor
DEPARTMENT: Operations
REPORTS TO: Manager, Operations
TYPE: Full Time, Exempt
LOCATION: Remote
 
 
Qualifications:
  • 1-5 years of experience in a supervisor role.
  • Exceptional knowledge of Microsoft Office and Windows PC operating system.
  • The ability to be self-sufficient and a team leader.
  • Knowledge of Ancillary Benefits
 
Responsibilities:
In this role, you will provide support to the Manager, team support and direction, build, and maintain team morale. Handle day-to-day operations, promote a positive work environment, possess strong communication skills, be able to multitask.
 
  • Supervising workflow
  • Delegating tasks
  • Ensuring deadlines and performance standards are met
  • Train staff as needed
  • Handle monthly reporting and projects
 
Benefits:
 
  • Competitive base salaries, full benefits (medical, dental, vision), and company paid STD/LTD benefits
  • 401(k) with match and 100% vested on first day of contribution
  • Equity – we offer stock options that are vested over a four-year period
  • A hybrid work model and flexible work schedules
  • Generous Universal Parental Leave
  • Generous PTO and 18 Paid Holidays
 
OUR MISSION:
 
Healthmine is a technology-enabled member engagement and rewards company. We build personalized, ongoing engagement strategies for health plans that drive healthy action through incentives and rewards, enhance member experience, and improve outcomes. Our configurable solutions include:
 
  • Member Engagement: Deliver omnichannel outreach to engage members in self-managing health risks and conditions.
  • Member Experience: Keep a pulse on member satisfaction through digital surveys (e.g., Mock CAHPS, NPS©) and a continuous feedback loop with real-time results.
  • Digital HRA: Maximize HRA compliance and uncover risk in your population through self-attestation via quick and efficient digital HRAs.
  • Smart Rewards & Incentives: Motivate members with the right rewards, supported by end-to-end gift card and merchandise reward fulfillment.
  • Medicare Insights: Take a data-driven approach to Star rating performance improvement using a comprehensive analytics tool with the ability to operationalize engagement activities immediately.
  • Consulting & Professional Services: Leverage our team of industry experts to guide strategy and implement our technology tools to meet your unique needs.
 
Healthmine clients get immediate, actionable insights into the success of member engagement and satisfaction initiatives, as well as the priority areas, to improve quality measures and Star Ratings. Partner with us to implement a solution in as little as 90 days. Connect with Healthmine on LinkedIn and learn more at www.Healthmine.com.
 
 
Healthmine provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Healthmine will provide reasonable accommodations for qualified individuals with disabilities.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • VueLibraries
    • NativeScriptLibraries
    • Spring BootLibraries
    • KtorLibraries
    • GraphQLLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AirflowFrameworks
    • FastlaneFrameworks
    • OracleDatabases
    • PostgreSQLDatabases
    • DynamoDBDatabases

An Insider's view of Healthmine

How would you describe the company’s work-life balance?

When I tell people about my job, they instantly say they’re jealous. They can’t believe the amount of flexibility we have. They're amazed that a company can truly care about making their employees happy.

Sharika

Finance

How does the company support your career growth?

Healthmine offers me the chance to build and create a role that doesn’t exist in most companies. This means I have the freedom to be creative and work with people inside the organization to build something unique.

Ahsan

Growth

What are Healthmine Perks + Benefits

Healthmine Benefits Overview

With our core tech solution centered on rewarding end users for making healthy choices, it’s only fitting that Healthmine emphasizes rewarding its employees for all the great work they do. From flexible remote work to top-notch health and retirement benefits to opportunities for bonuses, stock options, and more, we're always focused on giving our employees the best perks and benefits to show how much we value their hard work and dedication for advancing our mission.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Healthmine offers an optional Flexible Spending Account (FSA) for employees to contribute up to $2,850 (in 2022) pre-tax.
Disability Insurance
Healthmine covers 100% of Short-Term Disability (STD) and Long-Term Disability (LTD) premiums. STD benefit is 60% of employees' weekly salary and LTD benefit is 60% of employees' annual salary.
Dental Benefits
Healthmine offers two dental plan options, one PPO and one smaller network plan with additional benefits. Both plans cover 100% of preventive services, including cleanings and x-rays.
Vision Benefits
Healthmine’s vision insurance plan includes an annual exam for a small $10 copay, as well as a $120 frame (every 2 years) and contacts (ever year) allowance.
Health Insurance Benefits
Healthmine offers three BCBS medical insurance plans, including a high deductible Health Savings Account (HSA) option.
Life Insurance
Healthmine has an employer paid life and AD&D insurance plan, as well as a voluntary plan for additional coverage.
Onsite Gym
Mental Health Benefits
Healthmine’s Employee Assistance Program (EAP) offers support and guidance for mental health, stress management, diet and fitness, parenting, financial planning, and much more.
Retirement & Stock Options Benefits
401(K)
Healthmine’s 401(k) retirement plan is administered through Fidelity and includes Safe Harbor Match and 100% vesting for all salary deferral, match, and rollover contributions.
401(K) Matching
Healthmine’s 401(k) matching formula is as follows: 100% up to 3% and 50% on the next 2% of gross compensation (i.e., 4% match when you contribute 5%). You are 100% vested in matched contributions.
Company Equity
Healthmine offers stock options, including vesting over a four-year period.
Performance Bonus
Qualified employees receive performance bonuses based on company and individual performance. We also occasionally give additional stock options to employees and cost of living increases.
Child Care & Parental Leave Benefits
Generous Parental Leave
Healthmine offers 12 weeks of paid parental leave for all eligible employees (regardless of gender) for activities related to the care and well-being of their newborn or adopted child.
Flexible Work Schedule
Having a largely remote workforce spread across various time zones, flexibility comes with the territory. Some teams even do “no meetings Fridays” to further enable flexible work schedules.
Remote Work Program
All employees are offered the flexibility of working remotely. Currently, more than half of Healthmine’s workforce is remote and spread across the country.
Family Medical Leave
Adoption Assistance
All eligible employees will receive 12 weeks of paid parental leave immediately following the adoption of a child less than 5 years old.
Vacation & Time Off Benefits
Generous PTO
Healthmine provides generous PTO in addition to 17 paid holidays. Plus, our leaders occasionally surprise us with extra days off, and sometimes, we even close the office early before holiday weekends!
Paid Holidays
Paid Sick Days
Healthmine offers paid sick days as part of our generous PTO policy.
Perks & Discounts
Beer on Tap
Casual Dress
Healthmine adopts a casual dress code for those who work out of our Dallas office. (Jeans okay!)
Commuter Benefits
For those who work in-person at our Dallas office… free parking! The bike racks, trail near the office, and building amenities that include showers are great for biking fans.
Company Outings
Healthmine hosts an annual holiday party that includes a guest for local employees. We also have quarterly offsite social events, like Top Golf and happy hours.
Game Room
Healthmine’s office is decked out with a ping pong table, giant Jenga, and other games for some light fun when we need a break.
Stocked Kitchen
Healthmine’s in-office kitchen includes a coffee bar, snack bar, soda bar, and a fridge stocked with beer and wine.
Some Meals Provided
Healthmine provides catered lunch for in-office employees.
Happy Hours
In-office happy hours start at 3:30 pm on Thursdays. Plus, we have quarterly offsite happy hours, and in the virtual environment, we connect often for digital coffee breaks and happy hours.
Parking
Healthmine’s office building has an attached garage, and our office is a short walk from the parking area.
Home Office Stipend for Remote Employees
We believe in providing our employees the right tools to be successful. Each remote employee is supplied the equipment they need—external monitors, keyboard, mouse, and a speaker or headset.
Professional Development Benefits
Job Training & Conferences
Healthmine’s professional development is self-directed. We encourage employees to propose and attend relevant conferences, as well as pursue training courses, certificates, and online learning.
Lunch and learns
Healthmine hosts company-wide Education Learning Sessions on hot industry topics, product updates, and more.
Cross functional training encouraged
Promote from within
Mentorship program
Mentorship programs are offered at the team or department level as directed by the department head. (For example, our engineering team has a great mentorship program.)
Time allotted for learning
Healthmine is committed to giving employees the time and space needed to develop professionally, which is driven by your self-directed learning plan.
Online course subscriptions available
Customized development tracks
Paid industry certifications
When relevant to your job description or role, Healthmine supports completing and maintaining special licensing.

Additional Perks + Benefits

Being part of the Healthmine team means living our core values of Integrity, Quality, Accountability, Compassion, and Innovation. Using these values as a guide, we help people be their best, healthiest selves.

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