Minimum Qualifications

• Willingness to work a flexible work schedule, including nights and weekends
• Sense of urgency and a strong focus on execution and follow-through
• Solid communication, client service and time management skills
• Ability to perform tasks independently with limited supervision
• Strong analytical skills
• Strong problem-solving skills
• Detail-oriented team player who can multitask and handle workloads with deadlines
• Ability to work confidently and effectively with internal and external clients
• Ability to organize and prioritize work to allow running more than one project at a time
• Ability to give and receive feedback

Preferred Qualifications

• Strong knowledge of the personal lending industry
• Knowledge of servicing activities
• Ability to thrive in a high-growth environment

Job Summary

Our Operations Specialists represent the Rocket Brand to their clients. As an Operations Specialist, you will review various documentation, including income, identity and credit information, self-employment verification, etc., to ensure it meets acceptable guidelines. You will also check and analyze the final figures of a loan for accuracy, as well as be responsible for identifying process gaps and opportunities to support continuous improvement and automation in the business.

Responsibilities

• Ability to spot process gaps to ensure continued automation and process improvement in our business area
• Effectively communicate with clients using written and verbal communication methods
• Analyze documents and data to verify accuracy and identify any items that pose a risk or compliance conflicts
• Review existing policies and guidelines to ensure loans comply when determining qualification
• Identify data gaps and request required documents to meet investor guidelines and/or policies
• Manage a loan pipeline daily to address any items that delay loans from progressing through the process
• Monitor existing policies and guidelines to ensure loans comply with any policy or guideline changes
• Consistently meet minimum production goal numbers and quality metrics

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. And we're passionate about the work we do, and it shows. We've been ranked #5 on Fortune's list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.