Operations Specialist (Onboarding)
Wheel is the health tech company powering the next generation of healthcare. The entire healthcare industry is racing to serve patients online, but outdated business models, technologies, and mindsets are continuing to get in the way. We pioneered a new way for companies to build and scale virtual care.
Instead of starting from scratch, companies can leverage Wheel’s virtual care platform and nationwide clinician network to develop a virtual care service — bypassing the 15 months and $15 million it can take to build from the ground up. Today, Wheel powers the most innovative companies in healthcare today, including digital health companies, clinical lab networks, retailers, traditional healthcare providers, and tech companies.
We’re a team of experts and innovators working together to solve some of healthcare’s most challenging problems in order to put great care within everyone’s reach. We’ve raised $216 million in funding and backed by top investors including Lightspeed Venture Partners, Tiger Global, Coatue, CRV, Tusk Ventures, Salesforce Ventures, and Silverton Partners.
In the last year we’re proud to have been named:
- Forbes Next Billion Dollar Startups
- Built In’s Best Remote-First Places to Work
- CB Insights Digital Health 150
- Business Insider 30 Leaders under 40 Changing Healthcare
We’re looking for people to join our team who share a passion for making a positive difference in healthcare and feel connected to our core values.
Position Summary
As a member of the Clinician Onboarding team, you will have a significant, lasting impact on Wheel’s Operations. You will be responsible for managing clinician onboarding funnels for a select group of clients, ensuring clinicians have an efficient and effective onboarding experience up until they see their first patient. In managing these funnels, you will proactively seek out ways to optimize the clinician experience by initiating projects to improve the onboarding process for both the funnels you manage and the Onboarding team as a whole. You will utilize onboarding data to inform your decisions and set expectations on timelines and new clinician supply for internal and external stakeholders.
To achieve the above, you'll work closely with cross-functional teams such as Account Managers, marketplace managers, clinical team members, product managers, engineers, clinician advocates, and clients to help build creative solutions to tough problems.
If working with a close-knit group of smart and hungry colleagues solving the hardest operational problems gets you excited, we'd love to hear from you!
Responsibilities
- Onboard clinicians to Wheel and Wheel’s various client platforms by optimizing processes, building playbooks, and managing day-to-day onboarding duties
- Identify opportunities for improvement and influence change within onboarding processes
- Ability to source data independently and use it to drive key onboarding decisions and solutions
- Provides clear reports and updates within and outside of onboarding workstream
- Work collaboratively across Wheel’s Operations and Clinical teams to build, scale, and support clinician onboarding
- Develop robust onboarding materials in coordination with Clinical teams, Client Operations, and our partner care programs
- Coordinate and execute all elements of provider onboarding by acting as the primary point of contact and champion for clinicians, from credentialing to first visit
- Work closely with new and potential clients to ensure a smooth onboarding process for clinicians
Qualifications
- 3+ years of progressive, innovative learning & development/training experience
- 1 year focused on training and onboarding or operations support
- Strong interpersonal skills and the ability to effectively communicate across the organization and with clients
- Adaptable self-starter comfortable working in a startup where things move at lightning speed
- Clear communicator with excellent attention to detail, organization, and prioritization skills
- Team player that enjoys working cross-functionally
- Highly analytical and experienced in using data to tell a story and make a recommendation
- Healthcare experience preferred
Equal Employment Opportunity Statement
At Wheel, we know we will go further together by celebrating diversity and that starts by honoring each of our unique lived experiences. We look for a diverse pool of applicants including those from historically marginalized groups: women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans and people from different socioeconomic backgrounds. We are committed to ensuring a safe work environment where employees are not discriminated against based on age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic protected by law. We are proud to be an equal opportunity employer that believes in health, equity, equality, and prosperity for all so we can succeed in changing the way healthcare works.