Operational Resiliency Strategy Lead (REMOTE) at USAA (San Antonio, TX)

| San Antonio, TX
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Purpose of Job

We are seeking a passionate Operational Resiliency Strategy Lead to join our Business Continuation team.

The Business Continuation team is accountable for establishing, coordinating, and the strategic vision of USAA's of Operational Resiliency, Business Continuity and Crisis Management operations. The role reports to the VP, Head of Business Continuity and Crisis Management and accountable for establishing and deepening a best-in-class Resiliency strategy and Response posture. This role has direct impact on protecting USAA's brand and reputation. This role is accountable for establishing, maintaining, and governing a consistent enterprise-wide strategy to delivery comprehensive strategies and plans for all types of Incident/Crisis events including Physical, Weather, Geo-Political, Business, Market, Technology, Public Health, and Government Intelligence team and collaborates with Security Operations and Investigations (SOI), Cyber Threat Operations Center (CTOC), Information Technology (IT), Privacy, Fraud, Social Media, and Operational Risk on internal and external threats and events.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee's manager. This position may also have the option of working 100% remotely in the U.S.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.


Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Job Responsibilities:
  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Provides thought leadership and subject matter expertise to guide the strategic direction of business continuity and resiliency trends, requirements and requests associated with Enterprise wide development programs, projects and initiatives.
  • Manages and drives business continuity and resiliency solutions that maximize business value while also ensuring compliance with applicable legal, risk and compliance requirements, and state and federal policies, laws, and regulations.
  • Leads extensive research efforts; provides analysis and reporting to identify, resolve, and report out on the most highly complex enterprise wide business continuity and resiliency issues, gaps and incidents. Identifies information required to support business analysis and resolves issues, gaps and incidents and detect points of escalation.
  • Accountable to plan, execute, oversee and assess the performance of participants in the most highly complex enterprise wide business continuity, resiliency and recovery exercises covering life safety, business interruptions, critical suppliers and disaster recovery scenarios.
  • Anticipates operational gaps and potential business continuity and resiliency risks and in partnership with the business and other stakeholders, drives the problem resolution, execution and improvement of operational processes to close gaps and mitigate risk.
  • Provides technical expertise and guidance to the business regarding business continuation risks and required control measures associated with new or emerging technologies.
  • Directs and oversees the business with translating business continuity and resiliency related control deficiencies into actionable plans and provides strategic and tactical recommendations to minimize business continuity and resiliency risks and strengthen the overall control environment.
  • Serves as a primary resource to cross functional team members in support of business continuation-based initiatives as well as less experienced team members.
  • Serves as a liaison between the line of business, staff agencies and the Enterprise Business Continuation Program.
  • Accountable to prepare and deliver senior level executive communications and after-action reports.

Minimum requirements:
  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 8 years ofbusiness continuity, business resiliency, disaster recovery, emergency response, incident management, crisis response, or directly related operational risk experiencein these functions.
  • Expert knowledge of business continuity and resiliency industry best practices and tools; IT infrastructure, data, processing and application recovery attributes within a large financial institution or complex matrix environment.
  • Expert knowledge of relevant regulatory compliance, industry regulations, regulatory data sources, and risk management practices.
  • Advanced analytical, organizational and problem-solving abilities requiring a high attention to detail.
  • Expert communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external civic, crisis and emergency management agencies.
  • Proven ability to lead and influence others in a cross-functional environment.
  • Active, or the ability to obtain a valid Associate Business Continuity Professional (ABCP) certification within first year of employment.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred experience:
  • Strong working knowledge of UK and US Operational Resiliency frameworks with implementation experience in large financial institutions
  • Solid understanding of critical business services, impact and data tolerance, and business and technology recovery playbooks for cyber and data resiliency
  • Strong network and participant in Industry Resiliency forums such as FS-ISAC and SIFMA and participated in Industry-wide exercises
  • Working knowledge of 3rd and 4th party resiliency due diligence, contracts, testing and performance

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $106,800 - $192,300 *

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is Not Available for this position
More Information on USAA
USAA operates in the Insurance industry. The company is located in Phoenix, AZ, Colorado Springs, CO, Plano, TX, San Antonio, TX, Austin, TX, Tampa, FL, Tampa, FL and Chesapeake, VA. USAA was founded in 2022. It has 35000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Mental Health Benefits. To see all 89 open jobs at USAA, click here.
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