We are looking for a Mid-Market New Account Onboarding Specialist who is passionate about the client experience, highly detail-oriented, and someone who takes initiative but is comfortable asking questions. You will be responsible for coordinating and launching new customers on our flagship enterprise automation program. You will also help improve our process by identifying inefficiencies while ensuring each partner launch is handled methodically. In this role you will be required to grow personally and professionally and maintain an entrepreneur’s mindset as you go about your day. You’ll have a chance to make a real impact on a rapidly growing organization.

What you’ll do:

• Own client communication during the essential hand-off stage between account executives and account managers
• Coordinate product launches for our most important partners
• Set and manage partner expectations for a seamless onboarding experience 
• Ensure internal and external deadlines are met across teams
• Build project-readiness timelines and set checkpoints along the way

Desired Qualifications:

• 2+ years’ experience in account management / client services
• Strong communication and teamwork skills
• Experience at a startup strongly preferred
• Ability to remain calm under pressure 
• Ability to balance expectations and ruthlessly prioritize
• Strong ability to project manage and coordinate product launches across teams 
• You are curious by nature and look for answers versus simply accepting the status quo

What You'll Get:

• Hands on onboarding and continuous training
• Competitive salary
• Comprehensive medical, dental, and vision plan options (100% of basic plan premiums paid by company)
• 401(k) plan with a company match of up to 4%
• The opportunity to gain industry knowledge and experience which can lead to more technical roles
• The opportunity to work with and learn from some of the most talented leaders, developers, marketers and designers

Adwerx, an Inc. 500 "Fastest Growing Companies" for the third time, has an award winning benefits package, was rated as one of the Triangle Business Journal’s Best Places to Work, and is in the heart of Durham, NC. We pride ourselves in our culture and our values and are looking for people who embrace growth, seek truth, take ownership, and leave a positive wake (our 4 core values).

Adwerx Awards:

#173 on Inc 500

#83 on the Entrepreneur 360

#42 on TBJ Fast 50

NC Tech Executive of the Year Nomination 

Inman Innovator Award