Marketplace Operations Specialist Lead
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.
The NIKE, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accounts, and more than 100,000 retail stores worldwide - making the impossible happen every single day.
NIKE's Marketplace Operations (MPO) team is responsible for enabling the best Nike consumer experience by offering the right supply chain and fulfillment services where it matters, and by getting the right product, to the right place, at the right time - in a profitable way. We are continually innovating to meet evolving consumer needs in a digitally connected marketplace.
WHO WE ARE LOOKING FOR
We are looking for Specialist Leads to join the Marketplace Operations Team! Multiple positions are available.
In this role, you will be known as the subject matter expert on a specific sub-segment of the business (example: Men's/Women's/Kid's Apparel or Footwear, Freight, or Supply) by observing and understanding business operations to provide continuous improvement for optimizing and improving order book health efficiency. You will be responsible for providing relevant and accurate data and highlighting risks and opportunities for our partners. You will connect with, develop, and maintain positive relationships with transportation, planning, and/or account & channel contacts and internal cross functional partners through report interpretation, data visualization tools and phone/email communication.
WHAT YOU WILL WORK ON
If this is you, you'll be working with the MPO team monitoring critical performance metrics to improve service and drive business decisions. This role ensures quality, timely, and relevant information is in place to drive clarity and visibility within the supply chain for both internal and external partners. Deliver customer service excellence through quick response times via email/phone are a foundational principle to success in this role. As a Specialist Lead, you'll drive continuous process improvement, support operational partner projects and influence business decisions, while supporting our monthly shipment goal setting process.
WHO YOU WILL WORK WITH
You will report to the Marketplace Operations Manager, while cross functionally working with our Nike Marketplace Partners unit (Planning, Merchandising, Finance) and Seasonal Execution teams. As a team, we will provide support to one of North America's key strategic Marketplace Partners!
- Clear communication and attention to detail
- Works independently and is comfortable with ambiguity
- Strong time-management skills and critical thinking
- Experience with SAP and MS Office Suite
- Goal and results-oriented
- Bachelor's degree or a combination of relevant education, experience and training
- Minimum of 2 years relevant work experience preferred
- Performance Management, Supply Chain Operations, S&OP, Finance or related experience preferred
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.