Marketing Operations Lead - Training & Support Programs
Canva’s Commitment and Mission
At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We mean it when we say we want to create a diverse and inclusive workplace where we value all different types of experiences and want to create a space and culture where you feel like you belong.
We know it can be a tricky time applying for roles, wondering if the role is right for you and if you and your experience are right for the role too. Many people won’t apply for roles unless they feel that they tick every single box. At Canva we look for many different skills and abilities and we’re always looking for how new team members can add to Canva and our culture. So if you don’t think you quite meet all of the skills listed, we’d still love to hear from you!
Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 80 million monthly active users across 190 different countries and a team of over 2,800 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of.
Be a Force for Good
We’re driven by our values, with our ‘Be a Force for Good’ value supporting everything that we do. Through your work on our product or team, and our community initiatives and sustainability programs, you’re given the opportunity to come to Canva and make a tangible difference to the lives of others in your day-to-day life. In addition to our Founder’s 30% Pledge, Canva is committed to Pledge 1% and actively encourage our team to participate in many ways, including taking paid volunteer leave.
Your journey with Canva could take you to places that you might not even imagined yet. There’s opportunity around every corner and the support to help you achieve your goals.
Join us and design your future.
About the Team
Canva’s Marketing Operations team leads the development of marketing platform support capabilities to reach a growing number of businesses, customers and markets. We are enabling marketing teams to deliver greater impact, output and intelligence in the ways they engage our customers. We are looking for a seasoned marketing operations leader to build our global marketing platform support team and to define our platform education and training strategy.
What You'll Do:
- Define and deploy marketer support and training programs globally
- Develop the process guardrails necessary to enforce Canva marketing and brand guidelines globally
- Hire and develop an extraordinary operations team, mobilizing them to execute on your vision while positioning them to achieve their ambitious professional development goals.
- Ensure platform best practices for internal and 3P tools are standardized and consistently applied across marketing teams.
- Identify opportunities for automation and ensure their implementation
- Partner with Growth, Compliance, and Platform teams to define the operations program roadmap and support senior marketing stakeholders
What we're looking for:
- 7+ years experience as a marketing operations leader who has built and managed global marketing operational teams
- A track record of building and developing large, high-performing and happy teams across multiple markets to achieve challenging targets and standards.
- A deep experience working with CRM and marketing automation technologies such as Twilio, Dyspatch, Braze, Marketo, Salesforce & Pardot.
- Excellent spoken and written communication skills, allowing you to successfully influence and communicate complex information clearly to your colleagues and through marketing material.
- Energy giver with a positive outlook and the ability to influence your team leads, peers, and senior leaders across all company functions.
- A natural team player, with a strong track record of cross-functional leadership and partnership.
- High emotional intelligence and empathy.
Benefits (USA)
- Competitive salary.
- Equity in one of the world's fastest growing companies.
- Flexible working hours (we value work-life balance!).
- Professional education allowance.
- Generous leave policies (sick days, holiday leave, parental leave, volunteer days).
- Healthcare
- 401(k) Program
Being a Force for good.
One of our core values at Canva, “Being a force for good” means we are actively working towards a world that isn't just good for a small few, but one that’s good for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.
Working at Canva
Our culture is unlike anywhere else and together we design your #CanvaLife experience to empower you to do the best work of your life.
Whether you’re in the office, working from home or choosing your own adventure, we recognize that every single person is unique and our Canvanaut benefits aim to ensure we cater for all.
Our benefits for permanent Canvanauts include:
• Competitive health benefits plans to support you and your wellbeing
• Equity packages truly be a part of the Canva journey
• 401(k) retirement plan with company contribution to support you, with your future Hybrid work model (in-office & from home) coming together for 8 days a year. The rest, you choose where you work best.
• Flexible leave so you can recharge, give back, support others or focus on your own professional development.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development. It could be anything, from a Masterclass subscription to an electronic stand-up desk, a pilates membership, or dinner out with a teammate. Because you know what you need to Vibe and Thrive, better than anyone.
• Virtual and in-office wellness benefits including Canva University, Employee Assistant Programs and other benefits to support your physical, mental, and social wellbeing.
• Canva For Good program matching your not-for-profit donations and a range of sustainability and ethical initiatives to get involved in.
We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.