Manager, Strategic Partnerships Enablers (Tech Platforms) (Dallas, TX)
Manager, Strategic Partnerships Enablers (Tech Platforms)
As Manager, Strategic Partnerships Enablers (Tech Platforms) at Capital One within Auto Finance, your core objective is to build and sustain lasting relationships with partners in order to effectively manage the partner throughout the life of the engagement, and you also play a pivotal role in onboarding the partner onto the Navigator platform. As an ambassador for the partner, you will exercise your management, communication, and analytical skills to be the internal voice of the lender, allowing you to escalate issues and remove roadblocks, as well as identify growth opportunities for additional product offerings for the partner. The Relationship Manager is a liaison for the partner, has a deep understanding of partner metrics, and is highly skilled in triaging and coordinating client exchanges and interactions between various internal and external groups in order to capitalize on swift execution, articulate milestones and timelines, track onboarding progress, and manage the overall relationship.
Specific responsibilities may include, but are not limited to:
Engaging from development stage of relationship and continuing throughout the life of the engagement
Awareness of the partner's business strategy, product adoption roadmap, product offerings, and future or ideal state, as well as sufficient judgment to know when to introduce additional products to partners
Understanding and clearly communicating onboarding timelines and key milestones, as well as articulating a high-level overview of what it will take to get to launched and scaled
Serve as the primary interface for partner's operational leads to build confidence in partner to onboard during sell-in, jointly develop partner onboarding and interface with internal teams to ensure smooth execution of the onboarding plan
Initiating contract requests and leading contract negotiations; work closely with the internal business leads to finalize contract terms and ensure consistency across agreements. Lead and coordinate with internal teams any launch related activities, such as vendor onboarding questionnaires, technical requirements sessions, marketing collaterals, to name a few; provide options for removing blockers and escalate as appropriate
Responsible for the day to day management of partners and associated tasks; work with internal teams to generate partner reports; lead key partner meetings and performance reviews
Develop a deep understanding of partner funnel metrics, ability to translate those metrics into meaningful insights - both to the partner and internally; identify and escalate any issues as necessary with internal teams and/or partners
Providing partner updates to the Command Center and applicable stakeholders as requested
Working with the Command Center to provide data to partners and receive data from lenders every month
Bachelor's Degree or military/equivalent experience
At least 2 years of Process, Project or Relationship Management experience
Master's Degree in Business Administration (MBA) or military experience
At least 2 years of experience in the Auto Finance Industry
At least 2 years of Vendor Management or Relationship Management experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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