Manager, Professional Services
Manager of Professional Services
We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as a Senior Manager of Professional Services!
The Role:
The Manager of Professional Services is responsible for driving successful deployments of the Celonis technology across all customers in the region. He/she will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Customer Success teams to ensure customer satisfaction, loyalty and adoption of the Celonis platform.
The work you'll do:
- Lead and manage a team of 8-10 Execution Management Consultants based out of NYC
- Ensure timely and high-quality deployments of the Celonis technology that meet customer requirements, accelerate time to first value and drive measurable business impact
- Communicate with stakeholders in Celonis' largest customers, handle escalations and navigate challenging situations with positive and balanced results
- Ensure that the Professional Services team is fully enabled and leverages all product capabilities on customer deployments
- Manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
- Maximize services revenue and ensure high utilization rates
- Continuously improve and enhance the implementation methodology to drive efficiency and consistency
- Recruit and develop a high-performing Professional Services team, developing career paths for team members that allow for growth and development within the Professional Services team and Celonis
- Work collaboratively with and influence other departments, especially Product, Sales and Customer Success, to promote customer satisfaction and achieve business unit and company goals
- Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training, across the East Coast Professional Services team
The qualifications you need:
- A proven leadership experience with 2+ years of experience managing professional services teams focus on BI/analytics projects
- Significant experience in driving successful software deployments at enterprise customers across different industries
- A deep understanding of enterprise customer relationships
- A top-performer with demonstrable past success achieving relevant targets and KPIs
- Proven experience in designing and implementing initiatives and infrastructure to scale top-performing professional services teams
- A demonstrate experience in recruiting, motivating and retaining top talent
- Excellent communication skills, collaborative (team-focused) mindset, high levels of EQ and IQ
- An entrepreneurial approach, self-aware and an inspiring character with great energy
What Celonis can offer you:
- The unique opportunity to work within a new category of technology, Execution Management
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
- Great compensation and benefits packages (stock options, 401(K) matching, generous time off, parental leave, and more)
- Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Employee resource communities to help you feel connected, valued and seen (Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better .
