Manager, Professional Services at Celonis

| New York City, NY
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Manager of Professional Services
We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as a Senior Manager of Professional Services!
The Role:
The Manager of Professional Services is responsible for driving successful deployments of the Celonis technology across all customers in the region. He/she will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Customer Success teams to ensure customer satisfaction, loyalty and adoption of the Celonis platform.
The work you'll do:
  • Lead and manage a team of 8-10 Execution Management Consultants based out of NYC
  • Ensure timely and high-quality deployments of the Celonis technology that meet customer requirements, accelerate time to first value and drive measurable business impact
  • Communicate with stakeholders in Celonis' largest customers, handle escalations and navigate challenging situations with positive and balanced results
  • Ensure that the Professional Services team is fully enabled and leverages all product capabilities on customer deployments
  • Manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
  • Maximize services revenue and ensure high utilization rates
  • Continuously improve and enhance the implementation methodology to drive efficiency and consistency
  • Recruit and develop a high-performing Professional Services team, developing career paths for team members that allow for growth and development within the Professional Services team and Celonis
  • Work collaboratively with and influence other departments, especially Product, Sales and Customer Success, to promote customer satisfaction and achieve business unit and company goals
  • Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training, across the East Coast Professional Services team

The qualifications you need:
  • A proven leadership experience with 2+ years of experience managing professional services teams focus on BI/analytics projects
  • Significant experience in driving successful software deployments at enterprise customers across different industries
  • A deep understanding of enterprise customer relationships
  • A top-performer with demonstrable past success achieving relevant targets and KPIs
  • Proven experience in designing and implementing initiatives and infrastructure to scale top-performing professional services teams
  • A demonstrate experience in recruiting, motivating and retaining top talent
  • Excellent communication skills, collaborative (team-focused) mindset, high levels of EQ and IQ
  • An entrepreneurial approach, self-aware and an inspiring character with great energy

What Celonis can offer you:
  • The unique opportunity to work within a new category of technology, Execution Management
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
  • Great compensation and benefits packages (stock options, 401(K) matching, generous time off, parental leave, and more)
  • Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Employee resource communities to help you feel connected, valued and seen ([email protected], [email protected], [email protected], [email protected], and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us
Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better .
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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
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    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • HTMLLanguages
    • CSSLanguages
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    • ConfluenceManagement
Super Entrepreneurial: How Celonis' Customer Success Team Takes Ownership
Watch

An Insider's view of Celonis

What’s the vibe like in the office?

On day 1, I met at least 10 new people. Everyone is curious to meet you. Even while visiting different sites, you can be certain to receive dinner invites. This is what I love about working at Celonis - the warm welcome.
The atmosphere is unique and filled with energy. At Celonis We Own It. Every single day. We are Drivers, never just passengers.

Charlotte (Charly)

Global Culture Manager

What kinds of technical challenges do you and your team face?

Most challenging for me while programming or conceptualizing features is that you often have several ways of solving a problem. I need to assess which way to take based on different, mostly not even measurable criteria like performance, scalability or version compatibility. In these cases, it helps me a lot to visualize all possibilities.

Svenja

Senior Software Engineer

How has your career grown since starting at the company?

I was one of the first Business Development Representatives in North America and rose up into the Enablement role after my manager realized a good fit and helped me grow down that path. I’ve learned a lot and have continued growing since joining the team. Something that makes me proud is seeing the reps I train hitting their goals.

Murtuza

Sales Enablement Manager in NYC

How do your team's ideas influence the company's direction?

What makes working at Celonis special for me is the dynamic, fast-paced culture filled with ambitious yet pragmatic people. When we face a challenge, we face it as a team and everyone brings their strength to the table. To know that I’ve played even a small role in the growth of the company is pretty awesome.

Nitay Caspi

Senior Process Mining Consultant in NYC

What are Celonis Perks + Benefits

Celonis Benefits Overview

Celonis is pleased to offer unlimited PTO, 3 months paid parental leave, a personal development budget, employee stock options program, dog-friendly office, a fully stocked kitchen, & a global onboarding experience to meet Celonauts around the globe.

Culture
Volunteer in local community
Through Celonis Impact Days, every Celonaut has the opportunity to do something of significance that makes families, the communities we live in, our work, society, and the environment better.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
At Celonis we have various internal communities to connect, engage and empower our employees: [email protected], [email protected], [email protected], [email protected], various sports groups and more!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We offer and strive to enhance various training options and educational resources on unconscious bias and other hurdles that can impair diversity to ensure the best decisions alongside our values.
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Online-Yoga-Classes and access to many workdouts, mindfulness trainings via Headspace.
Mental Health Benefits
Access to Headspace.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 12 weeks of 100% paid parental leave.
Flexible Work Schedule
Remote Work Program
As of 2020, Celonis offers hybrid and remote working models.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Celonis has an unlimited PTO policy!
Paid Volunteer Time
Celonis encourages employees to give back on designated Impact Days three times per year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Celonis provides bagels every Monday along with cereal, fruit, and other snacks available daily.
Happy Hours
Pet Friendly
Relocation Assistance
Our relocation assistance plan offers new employees a financial support when joining Celonis from a different company.
Home Office Stipend for Remote Employees
As of Jan. 2021 each employee at Celonis, including interns & working students, will receive a stipend for work from home expenses on a monthly basis.
Professional Development Benefits
Job Training & Conferences
Celonis offers employees professional development opportunities like Annual individual budget for training.
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Every Celonaut is allotted an annual Learning Grant for professional development.
Time allotted for learning
Online course subscriptions available
Customized development tracks

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